▷ High Salary: General Manager Operations

Job Description

Job Description General Manager (Operations, F&B Service Industry)

Reporting To: Directors / CEO

Location: Corporate Office Mayur Vihar Phase 1, Delhi

Job Overview

The General Manager - Operations will head and oversee the daily operations of all F&B outlets across India, including company-owned and franchisee formats. The role involves building strategies, managing P&L, leading the operations team pan-India, ensuring operational efficiency, motivating teams, driving profitability, and maintaining brand excellence. This leader will directly report to the board and play a crucial role in scaling ventures, accelerating break-even, and ensuring long-term growth.

Key Responsibilities

Operational Management

- Oversee end-to-end operations of all outlets, including restaurants, cafs, kiosks, delivery, and franchisee stores.
- Manage and optimize Zomato, Swiggy, and other aggregator listings, including onboarding, performance tracking, and digital sales growth.
- Supervise the New Store Opening (NSO) team, ensuring smooth launches and successful ramp-up of outlets.
- Develop and implement policies that help outlets achieve faster break-even.
- Ensure compliance with health, hygiene, food safety, and licensing regulations.
- Monitor supply chain, central kitchen operations, and vendor performance to minimize cost and wastage.
- Assist in business expansion and new ventures, ensuring operational readiness and scalability.

Team Leadership & People Development

- Lead the pan-India operations team (regional & outlet-level managers).
- Build a strong performance culture by setting clear targets, mentoring managers, and motivating teams.
- Align staffing across outlets, ensuring training, skill enhancement, and high employee engagement.
- Conduct regular reviews and meetings to resolve operational challenges and foster collaboration.

Customer & Client Experience

- Ensure exceptional guest satisfaction by upholding service standards and effectively resolving escalations.
- Analyze customer and aggregator feedback to identify gaps and improve offerings.
- Engage with key clients, partners, and stakeholders to build strong business relationships.

Financial & Strategic Oversight

- Lead P&L discussions with the finance and ops team, monitoring revenues, margins, and cost efficiency.
- Work with senior leadership and the board on strategic decisions, expansion plans, and growth initiatives.
- Identify new revenue opportunities (delivery, catering, partnerships, or product extensions).
- Prepare budgets, track financial performance, and take corrective actions where needed.

Compliance, Reporting & Governance

- Provide detailed operational and financial reports, including KPIs, cost controls, and performance metrics, to the board.
- Maintain strong audit and compliance standards across outlets.
- Ensure policy implementation and governance practices that align with brand and business goals.

Key Qualifications

- Bachelor's degree in Hospitality, Business Administration, or related field (MBA preferred).
- 1012 years of multi-outlet F&B operations experience, with 5+ years in a senior leadership role.
- Proven expertise in P&L management, franchise operations, and aggregator platforms (Zomato, Swiggy).
- Strong knowledge of central kitchen systems, supply chain management, and process optimization.
- Exceptional leadership, communication, and decision-making skills.
- Financial acumen with experience in budgeting, cost control, and profitability analysis.
- Proficiency in POS, CRM, and operational software tools.

Key Competencies

- Strong customer focus and guest-centric mindset.
- Strategic thinker with data-driven decision-making skills.
- Ability to lead large, diverse teams across geographies.
- Adaptability and resilience under pressure.
- Passion for innovation, service excellence, and continuous improvement.

Success Metrics

- Outlet-level profitability and faster break-even achievement.
- Consistent revenue growth and operational efficiency.
- High customer satisfaction and repeat business.
- Improved staff retention, training effectiveness, and performance metrics.
- Compliance with brand, quality, and regulatory standards.