Customer Service Specialist

3 weeks ago


Mumbai, Maharashtra, India GCS Consulting Services Full time

This is a remote position We are seeking motivated and detail-oriented professionals for a Non-Voice Customer Service role with a leading UK MNC The role involves handling customer queries through email and chat ensuring timely resolutions while maintaining high quality standards Manage customer interactions via email and chat in a professional manner Provide accurate information and solutions to customer queries Maintain adherence to process guidelines and service level agreements Document and escalate issues as required Deliver excellent customer experience with a focus on quality and compliance Requirements Eligibility Criteria Minimum CIBIL Score 550 Mandatory UAN PF Statement verification All relevant documents must be submitted at the time of hiring Requirements Excellent written communication skills in English Prior experience in customer service non-voice preferred but not mandatory Ability to work in a structured process-driven environment Willingness to undergo 4 weeks of in-office training Benefits Hybrid work model offering flexibility post-training Opportunity to work with a leading UK-based multinational company Professional growth through exposure to international processes Collaborative and supportive work environment Work-life balance with structured shifts



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