
Manager - Customer Support
2 weeks ago
Job Description
Customer Support Manager at Sprinto
Sprinto is revolutionising information security complianceempowering over 2000 customers+ in 75+ countries to scale securely and confidently. With robust backing from top investors Accel, Elevation, and Blume Ventures ($31.8M raised), our growing global team (300+) is redefining what it means to deliver extraordinary support.
Your Mission:
Lead a world-class, remote-first customer support team to deliver unmatched experiences. You'll build smart, ISO-ready processes, harness automation and AI (Intercom, bots, macros), and shape the future of customer support at a rapidly scaling SaaS company.
What You'll Own:
- Inspire and manage a high-performing global support team.
- Elevate customer experiences (CSAT, FCR, SLA) through strategic innovation.
- Scale processes through smart automation and AI integration.
- Leverage data-driven insights to streamline operations and efficiency.
- Ensure round-the-clock support readiness with meticulous planning.
- Drive collaboration with Product, Engineering, and Success teams.
- Continuously enhance quality via training, QA, and root-cause analysis.
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Your Profile:
- 8+ years in customer support; 2+ years leading teams.
- Proven track record scaling B2B SaaS support operations.
- Expert with tools like Intercom, Zendesk, Freshdesk, and AI automation.
- Strong analytical mindset, exceptional communicator, strategic problem-solver.
- Thrives in agile, dynamic environments.
Ready to redefine what exceptional customer support looks like
Join Sprintowhere innovation meets impact.
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