Manager - Customer Support

2 weeks ago


India Sprinto Full time

Job Description

Customer Support Manager at Sprinto

Sprinto is revolutionising information security complianceempowering over 2000 customers+ in 75+ countries to scale securely and confidently. With robust backing from top investors Accel, Elevation, and Blume Ventures ($31.8M raised), our growing global team (300+) is redefining what it means to deliver extraordinary support.

Your Mission:

Lead a world-class, remote-first customer support team to deliver unmatched experiences. You'll build smart, ISO-ready processes, harness automation and AI (Intercom, bots, macros), and shape the future of customer support at a rapidly scaling SaaS company.

What You'll Own:

- Inspire and manage a high-performing global support team.
- Elevate customer experiences (CSAT, FCR, SLA) through strategic innovation.
- Scale processes through smart automation and AI integration.
- Leverage data-driven insights to streamline operations and efficiency.
- Ensure round-the-clock support readiness with meticulous planning.
- Drive collaboration with Product, Engineering, and Success teams.
- Continuously enhance quality via training, QA, and root-cause analysis.

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Your Profile:

- 8+ years in customer support; 2+ years leading teams.
- Proven track record scaling B2B SaaS support operations.
- Expert with tools like Intercom, Zendesk, Freshdesk, and AI automation.
- Strong analytical mindset, exceptional communicator, strategic problem-solver.
- Thrives in agile, dynamic environments.

Ready to redefine what exceptional customer support looks like

Join Sprintowhere innovation meets impact.



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