Beauty Head

Experience Education -Doctor Dermatologist Cosmetologist with additional qualifications in hair skin Minimum of 4-7 years of experience in related field BDS may also be considered as would relevant others working in the Beauty industry as trainers or in direct sales Technical Operational Excellence 1 Verify safe handling maintenance of all equipment of the Beauty section 2 Study Beauty cards of booked clients for planning appointments conduct first skin analysis 3 Ensure Beauty cards are filled with client signature comments photographs Also ensure all consent forms wherever required are duly signed by the customers 4 Track ensure the consumption of products as per SOPs with zero pilferages 5 Assist and plan to maintain Beauty staff individual productivity as per company standards 6 Ensure cleanliness of the Beauty section therapy rooms salon 7 Supervise maintenance of all Beauty appliances inform CH ABH RH Corporate about machines requiring repair 8 Ensure Beauty stock Ordering at the Centre Physical verification of stock as per defined guidelines Forecast of the same to be given to the Accountant for final compilation of the total stocks and order placement after approval from the Centre Head Follow policy of FOFO for product consumption 9 Confirm implementation of zero session subsequent session process for all Beauty customers 10 Ensure regular follow-up of clients on break to minimize the unexecuted packages and inform all clients on package validity 11 Oversee results follow the escalation matrix process if required to deliver the desired outcomes to the customers 12 Track ensure room SOPs SOP Service protocols are followed by all execution staff 13 Confirm all executions are timely entered in the software on daily basis 14 Ensure all Beauty appointments are entered in the software as per defined guidelines 15 To ensure a Beauty Therapist Nurse Self is provided to assist the Doctor on Dermat procedures 16 To ensure rotation of work to all staff for all new clients and maintain record 17 To personally supervise maintenance of all Beauty machines To inform the CH ABH AH and Corporate about Beauty machines requiring repair Sales Excellence 1 Achieve the sales execution targets of Beauty Derma Services Products including targets for self 2 Improve RBS Upselling of Beauty Derma Fixed and Custom Packages Cross-selling of Slimming Packages 3 Plan execute sales events in coordination with ABH RH Corporate 4 To be a key resource in daily client connect with Rekindle calling program and do defined calls per day Customer Excellence 1 Drive customer excellence by ensuring high standards of service by the Beauty team 2 Ensure regular follow-up of clients execution of packages within validity 3 Address client concerns proactively ensure client satisfaction 4 Implement corporate policies SOPs conducting audits reviews for compliance 5 Liaise with the Corporate Office for updates technical inputs stock availability 6 Send required information to RH ABH Corporate Office including the number of clients booked completed packages beauty assessment walk in transfer and HNI VIP clients other reports Leadership Team Management 1 Conduct recruitment induction orientation of new Beauty staff as per SOPs 2 Lead develop the Beauty team to enhance performance service delivery service efficacy Inform Beauty Staff about the monthly promotional offers incentive policy 3 Conduct regular meetings with staff for sorting out grievances taking suggestions for improvement 4 Check attendance plan for absenteeism work allocation Beauty bookings distribution rotation of work manage weekly off days for Beauty staff 5 Responsible for grooming training discipline welfare of Beauty staff Required Skills BDS doctor activities