
Beauty Advisor
7 hours ago
Job Title: Beauty Retail Fragrance Trainer
Location: Mumbai
Reports To: Head of Training
CTC: 20 LPA
Job Summary:
The Beauty Retail Fragrance Trainer is responsible for designing, delivering, and
managing comprehensive training programs to enhance the knowledge, skills, and
performance of retail staff in selling fragrances. This role ensures that Beauty Advisors
and retail staff embody the brand’s values, deliver exceptional customer experiences,
and achieve sales targets through expertise in fragrance products and storytelling.
Key Responsibilities
Training Delivery:
1. Conduct in-depth fragrance training sessions for Beauty Advisors and retail staff,
including product knowledge, ingredients, fragrance families, olfactory
techniques, and storytelling.
2. Implement interactive training techniques such as role-playing, live
demonstrations, and scent workshops.
3. Ensure consistent delivery of brand-specific training modules across multiple
locations.
Content Development:
4. Develop engaging training materials, presentations, and guides tailored to
different learning styles.
5. Update training modules regularly to reflect new launches, trends, and
advancements in fragrance technology.
6. Create quizzes, gamified activities, and assessments to reinforce knowledge
retention.
Sales Enablement:
7. Equip Beauty Advisors with effective selling techniques, upselling strategies, and
approaches to address customer queries confidently.
8. Collaborate with the Sales team to align training programs with KPIs and
promotional campaigns.
9. Provide coaching on creating personalized customer experiences using
fragrance layering and storytelling.
Performance Monitoring:
10.Conduct in-store observations and mystery shopping to assess the effectiveness
of training and identify improvement areas.
11. Analyze sales data to measure training impact and refine future sessions
accordingly.
12. Provide regular feedback to retail teams, recognizing performance and
addressing skill gaps.
Collaboration and Reporting:
13. Work closely with the Marketing, Brand, and Retail Operations teams to align
training initiatives with brand goals.
14. Report on training outcomes, employee engagement, and development progress
to senior management.
Key Competencies
• Fragrance Expertise: In-depth understanding of fragrance notes, composition,
families, and trends.
• Storytelling: Ability to craft and deliver compelling narratives around fragrance
origins, inspiration, and usage to enhance customer engagement.
• Training Skills: Ability to deliver dynamic and engaging training sessions.
• Communication: Excellent verbal and written communication skills for diverse
audiences.
• Customer-Centric Approach: Passion for delivering exceptional customer
experiences.
• Sales Acumen: Strong understanding of sales strategies and techniques.
• Adaptability: Ability to manage training across different regions, cultures, and
retail environments.
Qualifications and Experience
• Bachelor’s degree in a related field (e.g., Cosmetics, Marketing, or Training).
• Minimum of 3–5 years of experience in fragrance training, beauty retail, or a
similar role.
• Proven expertise in fragrance, beauty, or luxury retail.
• Certification in training or facilitation (e.g., Train the Trainer) is preferred.
• Strong proficiency in MS Office and digital training tools.
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