Quality Assurance And Defective Inventory Management

Job Title Manager Quality Assurance Defective Inventory Management Apparel Retail Brand Location Gurgaon Experience 6-10 year in Apparel retail Brand Salary 15-20 LPA Industry Fashion Retail Qualification Graduate Postgraduate in Supply Chain Operations Textile Management or related field Strong understanding of garment handling packaging quality control and refurbishment processes Experience working with SAP WMS inventory systems and data analytics tools preferred Job Purpose To establish end-to-end governance and processes for product condition classification and defective inventory management across the Marks Spencer supply chain in India This role will ensure that every product reaching the customer-whether through stores or online-meets our standards of quality presentation and brand experience The incumbent will design and institutionalize robust inspection classification refurbishment and disposal mechanisms to minimize margin losses improve operational efficiency and elevate the customer experience By acting as the central owner of the defective inventory lifecycle the role will drive timely refurbishment reclassification and liquidation Key Deliverables Essential functions Responsibilities of the Job 1 Product Condition Governance Define and standardize product condition categories e g saleable refurbishable non-saleable scrap across all business flows Develop clear classification guidelines for common defects such as wrinkles stains missing tags soiled garments damaged packaging etc Act as Subject Matter Expert SME for product condition assessment and classification Drive adoption of these standards across Imports DCs Stores Online Fulfilments and Returns operations 2 Process SOP Development Create and implement SOPs for product inspection handling and classification at each supply chain node Define inspection checkpoints - at inbound imports local during storage before dispatch and at returns receiving Build standard packaging guidelines and develop innovative packaging solutions for first-mile mid-mile and last-mile Integrate condition capture into WMS SAP to track condition-based inventory Work with sourcing team to improve product packaging and mitigate packaging related handling damages 3 Audits Compliance Conduct regular quality and condition audits at DCs and stores Track and report compliance scores for inspection and handling standards Identify recurring causes of damages or poor condition and initiate corrective actions with vendors logistics or store teams 4 Defective Inventory Management Own the entire defective non-saleable inventory lifecycle - identification classification segregation refurbishment and final disposal Maintain visibility and tracking dashboards for defective stock ageing and movement Coordinate with Finance Buying Merchandising and Commercial teams for timely provisioning and liquidation decisions d Define turnaround time TAT targets for refurbishment and liquidation 5 Refurbishment Recovery Lead refurbishment initiatives ironing re-tagging minor stitching packaging restoration Develop a network of service partners laundry alteration packing vendors for repair rework activities Track refurbishment cost vs recovery and optimize the reprocessing pipeline Build standard rework packs kits for store-level quick fixes 6 Analytics Reporting Monitor inventory health metrics defective ageing profile rework yield write-off trends Provide monthly dashboards and root-cause insights to Supply Chain and Commercial teams Highlight potential salvage opportunities and propose actions for clearance or donation 7 Stakeholder Collaboration Liaise with Buying Sourcing DC Operations Transportation Stores and E-commerce teams for end-to-end defect resolution Partner with Sustainability and CSR teams for responsible disposal or donation of unsalvageable stock Key Deliverables KPIs Reduction in of defective non-saleable inventory Improvement in refurbishment recovery rate Reduction in defect ageing at DCs e g 90 days stock Improved classification accuracy audit compliance Reduction in product condition complaints store customer feedback Mail updated resume with salary details Email etalenthire gmail com Satish 88O2749743 Website www glansolutions com Google search Glan Management Consultancy