Process Trainer

3 weeks ago

Lal Bahadur Nagar, India Policybazaar.com Full time

Job Description – Process Trainer - Insurance Location – Hyderabad - Raheja Mindspace 6 Days Working(Day Shift) Job Responsibilities - Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. - Coordinate training schedule, set up, creation of training materials and follow-up. - Training new employees in areas including sales training, product knowledge, customer communications and internal systems. - Responsible for providing the product knowledge on Health Insurance to all new joiners. - Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers - Assist in delivery of on-going training programs - Evaluate training and report on trainees - Reviewing trainings performances and preparing participants’ score sheets - Arrange for follow-up training, or report following training sessions - Timely & constructive feedback and counselling of the trainees - Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: - Required from a training background - Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. - Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching - Ability to communicate and resolve issues that affect Performance Criteria - Ability to handle escalations from employees - Ability to escalate issues to their supervisor or other internal departments - Demonstrated language fluency in Telugu English& Hindi. Candidate should be comfortable working from office 6days Hyderabad - Policybazaar Ground floor, Unit -111, Raheja Mind space IT tech park, Maximus Tower 2B, Hyderabad, Telangana 500081

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