Team Leader

We re looking for a seasoned HR Operations Team Leader to inspire and lead a high-performing team dedicated to delivering exceptional HR support across the employee lifecycle In this pivotal role you ll ensure the smooth execution of end-to-end HR processes while maintaining compliance across global regions As the primary escalation point for complex queries you ll provide expert guidance drive team performance and foster a culture of service excellence Collaboration with global HR stakeholders is key as you work to align processes and continuously enhance the employee experience Please be aware that this role will require someone who is able to cover rotational shifts to cover global business hours for Australia Asia UK EMEA New Zealand and the Americas Key Responsibilities Manage a team of HR Operations specialists work assignment overseeing day-to-day service delivery performance and development Demonstrate hands-on expertise in end-to-end employee lifecycle management including onboarding transfers data management payroll inputs and offboarding Act as the escalation point for complex employee queries and team queries providing guidance direction and resolution Oversee and ensure accuracy in HR systems management including organisation structures reporting hierarchies and position management within Workday Ensure data accuracy compliance and audit readiness through real-time updates and controls Manage employee and team queries through ticketing systems chat and email ensuring SLA adherence Partner with HR Business Partners Talent Acquisition Payroll and Compliance teams to drive process alignment and consistency Collaborate with global teams to balance standardization with local compliance requirements Provide reporting and analytics on HR metrics team performance and process effectiveness Drive continuous improvement automation and process optimization initiatives to enhance efficiency and employee experience You ll be perfect for the role if you have Postgraduate degree MBA in Human Resources or related field 6-8 years of HR Operations experience with proven hands-on delivery across the employee lifecycle Minimum 2-3 years of experience managing teams in a global shared services or shift-based environment Proficiency in Workday is mandatory Proficiency in MS office for HR analytics Strong knowledge of HR processes across the employee lifecycle Ability to handle confidential data with high integrity and discretion Work Perks - What s in it for you FCTG is renowned internationally for having amazing perks and an even better culture We understand that our people are our most valuable asset It is the passion and dedication of our teams that keep the company on top of the industry ladder It s also why we offer some great employee benefits and perks outside of the norm You will be rewarded with competitive market salary You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world Market Aligned remuneration structure and a highly competitive salary Fun and Energetic culture At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance We believe in No Leave No Life So have your own travel adventures with paid annual leave Great place to work - Recognized as a top workplace for 5 consecutive years which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage accidental insurance and term insurance for the wellbeing of our people Paternity Leave We ensure that you can spend quality time with your growing family Travel perks You ll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career not a job We believe in our people brightness of future As a high growth company you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward Recognition Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You ll have to experience it to believe it Love for travel We were founded by people who wanted to travel and want others to do the same That passion is something you can t miss in our people or service Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes LI-LH2 LI-Onsite Applications close