Director Of Human Resources | Holiday Inn New Delhi Aerocity

Job Category Hotel-Human Resources Travel is a journey We help make it a joy Starting with a warm inviting welcome for all guests whether traveling on business or for fun enjoying a quick night or relaxing for the week We thrive on making our guests stays brighter helping them create memories that will last a lifetime Irresistible smiles are our specialty We should know we ve been on our journey since 1952 So if you can help us spread the joy of travel to all we d love to give you a warm welcome to the Holiday Inn family Job Overview As HR Director you ll drive HR and initiatives such as hiring benefits employee relations and training programmes to ensure compliance for hotel team members You ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life You ll also coach the General Manager and leadership team on all people-related issues Duties and Responsibilities People Create programmes to foster a positive work environment for all employees Support and administer an annual team member satisfaction survey Educate and train managers on HR disciplines to foster productivity and enhance performance Welcome and conduct new team member orientation Oversee maintenance of accurate and up-to-date personnel files and records for all employees Ensure hiring standards and applicable laws and regulations are followed Build great relations with outside contacts Financial Returns Help create and work within the HR budget Monitor staffing and labour standards to manage costs Mitigate financial risks associated with employee relations issues Identify and analyse local compensation and benefits practices to ensure financial competitiveness Guest Experience Develop creative ways to inspire and motivate team members to provide guests with a unique experience Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience Responsible Business Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community Ensure compliance with relevant employment laws and hotel or company policies and procedures Research and investigate all workplace issues to discover facts identify potential risks to the hotel or company and facilitate resolution through your employee relations programmes Collect and maintain data from exit interviews turnover statistics absenteeism reports to identify trends training needs and supervisory issues In a union environment may manage labour relations and represent the hotel in grievances mediations arbitrations and contract negotiation Other ad-hoc duties - unexpected moments when we have to pull together to get a task done Accountabilities This is the top HR role in a large luxury resort or major flagship hotel with extensive facilities and services a number of major outlets and catering and convention facilities Typically manages HR colleagues and admin team Accountabilities This is the top HR role in a large luxury resort or major flagship hotel with extensive facilities and services a number of major outlets and catering and convention facilities Typically manages HR colleagues and admin team Qualifications Requirements Bachelor s degree higher education qualification equivalent 4 years of related experience in HR Some supervisory experience also preferred Professional HR designation preferred Ability to maintain confidentiality to the extent possible in all HR related matters Must speak local language s Other languages preferred How do I deliver this We genuinely care about people and we show this through living out our promise of True Hospitality each and every day It s what connects every colleague in all IHG hotels Each IHG hotel brand delivers True Hospitality in their own way and at the heart of it all are specific core service skills True Attitude being caring wanting to make a positive difference and building genuine connections with guests True Confidence having the knowledge and skills to perform your role and giving guests the confidence that they can trust you to help and support them during their stay True Listening focusing on what your guest is saying picking up on body language that is often overlooked and understanding what the guest wants and needs True Responsiveness is about providing guests with what they need and doing so in a timely and caring manner There s so much more to the job than we can capture here It s simply about creating great experiences doing the right thing and understanding people What we offer We ll reward all your hard work with a great work environment and benefits - including but not limited to F B Discount IHG Employee Rate Hotel Uniform Meal at Employee Restaurant excellent development and advancement opportunities across the globe Join us and you ll become part of the global IHG family - and like all families all our individual team members share some winning characteristics As a team we work better together - we trust and support each other we do the right thing and we welcome different perspectives You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us At IHG Hotels Resorts we are proud to be an equal opportunity employer IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to an individual s race color ethnicity national origin religion sex sexual orientation gender identity or expression age disability marital or familial status veteran status or any other characteristic protected by law