Surveillance & Compliance Executive

3 weeks ago


Mumbai, Maharashtra, India BridgeLoyalty Customer Experience Management LLP Full time
Company Description

We are a specialized customer experience management firm led by industry veterans with over 100 years of collective expertise. Our leadership team, headed by Mr Rohit Krishna, brings deep domain knowledge from prestigious organizations like Citibank, Airtel and Vodafone. With extensive experience across the Banking, Telecom, and ITES sectors, we're passionate about transforming service experiences for leading brands.

Role Description

This is a full-time on-site role for a Surveillance & Compliance Executive in Airoli, Mumbai. The Surveillance & Compliance Executive will monitor and audit bank branch operations through centralized CCTV surveillance, ensuring compliance with security protocols and operational standards.

Key Responsibilities:

- Monitor live and recorded CCTV footage from multiple bank branches to assess operational compliance and security measures.
- Conduct systematic visual audits of branch operations, including cash handling procedures, customer service protocols, and security measures.
- Document and report irregularities, security breaches, or operational inefficiencies observed through surveillance.
- Coordinate with branch managers and security teams to address identified issues and implement corrective measures.
- Maintain detailed logs of surveillance activities and findings.
- Analyze CCTV footage for quality assurance purposes and staff training opportunities.

Required Qualifications:

- Graduate (Bachelor's degree in Banking, Security Management, or related field will be preferred)
- 0-1 year of experience in banking operations or security surveillance
- Strong understanding of banking procedures, compliance requirements, and security protocols
- Knowledge of CCTV monitoring systems and surveillance software
- Excellent attention to detail and analytical skills (MS Excel / Google Sheet etc)

Technical Skills:

- Proficiency in operating CCTV surveillance systems and related software
- Knowledge of video management systems and digital recording technologies
- Familiarity with banking security compliance requirements
- Strong computer skills and ability to handle multiple monitoring screens.

Soft Skills:

- Strong observational and analytical abilities
- Excellent written and verbal communication skills.
- Ability to maintain focus during extended monitoring sessions.
- Good decision-making and problem-solving capabilities
- Discretion in handling sensitive information

Working Conditions:

- Work location: Airoli Navi Mumbai
- Schedule: Full-time, Rotational Shift and Week offs (6 days working including Day and Night Shifts)
- Environment: Indoor, computer-based work environment with multiple display monitors
- Physical requirements: Extended periods of screen monitoring, ability to focus on detailed visual information.

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