Urgent Requirement for VP

3 weeks ago

Mumbai, Maharashtra, India Expenzing Full time
Urgent Requirement For VP - Product Implementation

About the Role:

We are looking for a Head of Product Implementations to lead the successful deployment of our spend management SaaS platform across enterprise customers. This is a leadership role that blends project delivery, client engagement, product configuration, and revenue assurance.

You will be responsible for ensuring clients go live on time, within scope, and with high satisfaction — unlocking the business value of our solution right from the start.

Key Responsibilities Project & Delivery Management

- Own the end-to-end implementation process for enterprise customers.
- Define and standardize implementation methodology, playbooks, and timelines.
- Plan and manage project resources, risks, and escalations.

Product Configuration & Enablement

- Translate customer needs into product configuration, workflows, and user roles.
- Guide clients through system setup, integrations, and UAT.
- Work closely with product and engineering on customization or roadmap alignment.

Client Management

- Act as the primary point of contact during implementation.
- Build strong relationships with client stakeholders (Finance, IT, Procurement, etc.).
- Drive adoption and prepare the customer for post-go-live success.

Revenue Assurance

- Ensure timely and milestone-based revenue recognition.
- Work with sales and finance teams to align contracts with delivery plans.
- Track project profitability, scope creep, and effort allocation.

Team Leadership & Process Improvement

- Build and lead a team of implementation managers or specialists.
- Establish metrics for project success, client satisfaction, and onboarding efficiency.
- Continuously improve internal processes and implementation tools/templates.

Key Skills & Experience

Experience 8–12 years in SaaS/enterprise software implementations; at least 3 in a leadership role

Project Management

Strong skills in managing large, multi-stakeholder projects (PMP/Prince2 a plus)

Client Engagement

Ability to manage enterprise clients, handle C-level interactions, and drive outcomes

Domain Knowledge

Understanding of finance processes (spend, AP, procurement) is a strong advantage

Product Orientation

Able to configure products, interpret use cases, and work with product teams on gaps

Communication

Clear, confident communicator — verbal, written, and presentation

Revenue Awareness

Experience working with revenue milestones, billing triggers, and financial planning

KPIs

- Minimised Average implementation duration
- Maximised % implementations delivered on time/on budget
- Max Client satisfaction (CSAT/NPS) at go-live
- Quick Time to first value (TTFV) or go-live
- Revenue recognition vs plan
- Team utilization & productivity

Why This Role is Important

Your SaaS product's success depends not just on features — but on how quickly and effectively it becomes operational for clients. The Head of Product Implementations ensures that onboarding is not a bottleneck, but a competitive advantage.

Reporting To:

- COO

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