VP Lending Operations, Automation

18 hours ago

Navi Mumbai, Maharashtra, India Ardor Talent Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We're Hiring: VP Lending Operations, Automation & Compliance | Fintech |

Are you an operations leader with a passion for building scalable processes, driving automation, and ensuring regulatory excellence? Join a high-growth digital lending platform on a mission to reshape how businesses access credit in India.

Were looking for a visionary VP – Lending Operations, Automation & Compliance to lead our platform operations end-to-end, while enabling seamless customer experiences and ensuring robust process governance.

Location: Navi Mumbai

Reporting To: MD & CEO

Experience: 10–15 years

Industry: Fintech / Digital Lending / BFSI

Key Responsibilities:

  • Lead end-to-end platform operations across digital lending workflows, ensuring scalability and operational efficiency.
  • Own and optimize the onboarding journeys for partners, customers, and internal users with a focus on TAT and service quality.
  • Drive automation and process transformation initiatives, identifying opportunities to reduce manual intervention and improve turnaround.
  • Collaborate with cross-functional teams (Tech, Product, Sales) to translate business needs into clear BRDs (Business Requirements Documents) and ensure successful execution.
  • Manage and ensure compliance with NACH settlements, and coordinate with external bodies like NPCI, CERSAI, and regulatory authorities.
  • Lead the customer servicing & grievance redressal function with strong focus on responsiveness and service standards.
  • Establish robust MIS and reporting frameworks for internal and external stakeholders.
  • Drive regulatory compliance, internal audits, and risk mitigation strategies across all operational processes.
  • Build and lead a high-performance operations team, fostering a culture of innovation, accountability, and continuous improvement.

Ideal Candidate Profile:

  • Education: B.E./B.Tech or equivalent technical background.
  • Experience: 10–15 years in operational leadership roles within fintech, digital lending, B2B finance, or payment operations.
  • Strong experience in drafting and managing Business Requirements Documents (BRDs), working closely with product and tech teams.
  • Proven track record in process automation, digital transformation, and operational scaling.
  • Deep understanding of compliance, regulatory processes, and risk frameworks within financial services.
  • Strong leadership, stakeholder management, and cross-functional collaboration skills.
  • Up to date with emerging digital trends and tools that can improve operational performance.

Why Join Us?

  • Be part of a visionary fintech reshaping credit access in India.
  • Own and lead critical strategic initiatives with direct CXO exposure.
  • Opportunity to drive transformation at the intersection of technology, operations, and compliance.

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