Urgent: Assistant Manager

3 weeks ago


Pune, Maharashtra, India WNS Global Services Full time

Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees Key Responsibilities Delivering NHT trainingTraining Content creationWork roster- agents trainingIdentifying training and development needs within a business through TNIClient ID managementSupport trainers in conducting the trainingPrepare and maintain various process Training related documentsLiaising with the client to understand training needsRun TNI based intervention- track pre post score improvementManaging On-job-training connects- publishing performance reports- 30-60-90Working with CMT team content Management team to create process simplified E-learning modulesProcess based TNI refreshersMaintaining training reportsDigitalization of Transition Delivery- supporting content development team with designing learning modules on Epiplex-500Client ID managementEnsuring Knowledge Sustenance in BAU by driving monthly KC through PKT Self-learning modules reporting compliance etc On job training management analyzing evaluating and publishing on-job-training performance Qualifications Graduation Under graduation



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