Help Desk Specialist

6 days ago

Noida, Uttar Pradesh, India HCLTech Full time
Job Summary:

We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point of contact for technical support requests and will play a critical role in delivering excellent customer service.

Key Responsibilities:

1. Technical Support:

- Provide first-level support for IT issues including hardware, software, network, and operating system problems.
- Respond to incoming service requests via phone, email, or ticketing system, logging them and prioritizing them appropriately.
- Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices.
- Assist with password resets, account lockouts, and other user access issues.

1. Incident Management:

- Log, categorize, and prioritize incidents and service requests based on severity and urgency.
- Escalate unresolved issues to second-line support or other relevant teams.
- Track, monitor, and provide status updates on open service requests and incidents.

1. Software & Hardware Installation and Configuration:

- Install, configure, and maintain software applications and hardware devices for users.
- Assist in setting up new users' accounts and workstations.

1. Knowledge Base & Documentation:

- Document troubleshooting steps, solutions, and procedures in the knowledge base for future reference.
- Provide end-users with self-help guides and FAQs to resolve common issues independently.

1. Customer Service:

- Provide excellent customer service by maintaining a professional and courteous demeanor while interacting with end-users.
- Ensure issues are resolved within agreed-upon Service Level Agreements (SLAs).

1. System Monitoring and Maintenance:

- Assist in monitoring system performance and help prevent potential issues by conducting routine maintenance tasks.
- Support software updates, patches, and system upgrades as directed by the IT team.

Required Qualifications:

- Education: High school diploma, Associate's degree, or relevant certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent).
- Experience: Proven experience (1-2 years) in a technical support or service desk role.
- Technical Skills:
- Familiarity with common operating systems (Windows, macOS, Linux).
- Basic knowledge of networking concepts (DNS, TCP/IP, VPN, etc.).
- Experience with Active Directory, email clients, and remote desktop tools.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar).
- Basic understanding of hardware troubleshooting (PCs, laptops, printers).

Key Competencies:

- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong time management and multitasking abilities.
- Attention to detail and ability to maintain accurate records.

Please Kindly share your Updated CV to i.aashik@hcltech.com

  • IT Help Desk Specialist

    4 days ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    Job RequirementsWe are looking for a highly skilled IT Help Desk Specialist to join our team at Tata Consultancy Services. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients via phone, chat, or email.Key Responsibilities:Respond to client inquiries in a timely and professional...

  • Help Desk Support Specialist

    3 days ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Job DescriptionWe are looking for a Help Desk Support Specialist to join our team at HCLTech. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.Responsibilities:Maintain high efficiency in handling escalated calls from the L1 team.Resolve tickets within...

  • Help Desk Specialist

    1 week ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Job Summary:We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the...

  • Help Desk Specialist

    1 week ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Job Summary: We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the...

  • Help Desk Specialist

    4 days ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Job Summary:We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the...

  • Help Desk Professional

    3 days ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Job SummaryWe are looking for a highly motivated Help Desk Professional to join our team. As a key member of our IT department, you will be responsible for providing excellent customer service, resolving technical issues, and ensuring that our IT systems and services run smoothly.Key ResponsibilitiesProvide technical support to end-users, including...

  • IT Help Desk Technician

    4 days ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    Role DescriptionTata Consultancy Services is seeking a skilled IT Help Desk Technician to join our team. As a key member of our IT support group, you will be responsible for providing exceptional technical assistance and support related to computer systems, hardware, or software.The ideal candidate will have good technical knowledge and excellent...

  • IT Help Desk Professional

    4 days ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    Job Overview:We are seeking an IT Help Desk Professional to join our team at Tata Consultancy Services. As a key member of our support team, you will be responsible for providing technical assistance to customers via phone.Responsibilities:Provide technical support to customers via phone and emailCollaborate with internal teams to address customer complaints...

  • Service Desk Specialist

    4 hours ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    Service Desk SpecialistExperience: 2 -5 YearsLocation: NoidaJob descriptionServing as the first point of contact for customers seeking technical assistance over the phone Chat or email.Performing remote troubleshooting through diagnostic techniques and pertinent questionsWalk the customer through the problem-solving process.Direct unresolved issues to the...

  • Technical Help Desk Expert

    3 days ago

    Noida, Uttar Pradesh, India HCLTech Full time

    About the RoleHCLTech is looking for a highly skilled Technical Help Desk Expert to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients, focusing on mobility-related applications, desktop systems, and general IT services.The ideal candidate will have hands-on experience...

  • IT Help Desk Analyst

    2 days ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Required QualificationsEducation: High school diploma, Associate's degree, or relevant certifications such as CompTIA A+, ITIL Foundation, or equivalent.Experience: Proven experience (1-2 years) in a technical support or service desk role.Technical Skills: Familiarity with common operating systems (Windows, macOS, Linux), basic knowledge of networking...

  • Help Desk Operations Manager

    24 hours ago

    Noida, Uttar Pradesh, India HCLTech Full time

    We are looking for a highly skilled and motivated IT Technical Support professional to join our team.Job RequirementsFamiliarity with common operating systems and basic knowledge of networking concepts.Experience with Active Directory, email clients, and remote desktop tools.Proven experience (1-2 years) in a technical support or service desk role.High...

  • Cloud Computing Specialist

    2 days ago

    Noida, Uttar Pradesh, India Talent Acquisition Specialist Full time

    We are looking for a highly skilled Cloud Computing Specialist to join our team. In this role, you will be responsible for designing and implementing cloud-based solutions using cutting-edge technologies such as AWS and Databricks.Company OverviewOur company is a leading provider of data engineering services, dedicated to helping businesses unlock the full...

  • Service Desk Analyst

    4 days ago

    Noida, Uttar Pradesh, India Dimiour Full time

    Job Title : Service Desk. Years of Experience : 2 to 3.5 Years. Location : Noida. Notice Period : Immediate to 30 Days. Job Descriptions : Service Desk Analyst.- Service Desk Analyst (Help Desk Analyst, DSS Analyst 1st line help desk person, 1st line DSS. person).- The Service Desk Analyst s role is to ensure proper computer and software operation and to...

  • Service Desk Operations Manager

    6 days ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    At Tata Consultancy Services, we are seeking a highly skilled Service Desk Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients.About the RoleThis is a challenging opportunity for an individual who is passionate about delivering high-quality service and...

  • Service Desk Specialist

    6 days ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    TCS is hiring for Service Desk role Job Role – Service Desk Job Location – Noida Experience Range – Min 1 to 8 Years Educational Qualification(s)Required– Minimum 15 years of regular, full-time education (10 + 2 + 3) Communication – Good Communication Job Description Must-Have** Provide Level 1 support for all in scope service via Phone/Chat/Email....

  • Service Desk Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    TCS is hiring for Service Desk role Job Role – Service Desk Job Location –Noida Experience Range – Min 1 to 8 Years Educational Qualification(s)Required– Minimum 15 years of regular, full-time education (10 + 2 + 3) Communication – Good Communication Job Description Must-Have** Provide Level 1 support for all in scope service via...

  • Service Desk Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Kyndryl Full time

    Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleHave you...

  • Kitchen Help

    3 weeks ago

    Greater Noida, Uttar Pradesh, India Alitudine Planning Solutions Private Limited Full time

    Company OverviewAlitudine Planning Solutions Private Limited is a staffing and recruiting firm based in Noida with a team of 2-10 employees. The company offers a wide range of services including financial and accounting, bookkeeping, payroll management, help desk, auditing, and tax planning. For more information, visit our website at...

  • Service Desk Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Kyndryl Full time

    Job DescriptionWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The...