Technical Help Desk Expert
5 days ago
About the Role
HCLTech is looking for a highly skilled Technical Help Desk Expert to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients, focusing on mobility-related applications, desktop systems, and general IT services.
The ideal candidate will have hands-on experience with troubleshooting various technical issues, including Outlook, VPN, Citrix, and VDI-related problems. They should also possess excellent communication skills, with the ability to work effectively with international customers and maintain high-quality standards.
Responsibilities:
- Provide high-quality technical support to clients via phone, email, or chat
- Troubleshoot complex technical issues related to mobility applications, desktop systems, and general IT services
- Work closely with the L1 team to ensure efficient issue resolution and meet SLAs
- Collaborate with internal stakeholders to resolve complex technical issues
- Update worklogs and follow shift for escalation processes and compliance
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