Inside Sales Specialist

3 days ago

Pune, India Frido Full time

Position: Inside Sales Specialist Department: Mobility & Wellness Location: Pune (On-site) Working Days: 6 days a week (Rotational week-offs) Shift Timing: Rotational (Day Shifts) About Frido Frido is a new India D2C brand revolutionizing the way people experience mobility and comfort from electric wheelchairs and scooters to ergonomic seating solutions and wellness-driven lifestyle products. At Frido Mobility, we are building accessible, design-first products that enable independence and wellbeing. Role Overview As an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales conversions for our mobility products. You will handle inbound and outbound leads, understand customer needs, provide tailored product recommendations, and ensure a smooth buying experience from inquiry to order closure. This role demands excellent communication, empathy, and strong product understanding, as you’ll be assisting B2C customers (individual buyers) Key Responsibilities  Handle daily inbound and outbound calls, WhatsApp, and email inquiries from leads generated via ads, website, and marketplaces.  Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly.  Share product videos, brochures, and quotations with customers to aid decision-making.  Maintain and update lead details, follow-ups, and sales status in CRM tools (LeadSquared / Gorgias / Google Sheets).  Follow a structured sales call process discovery, pitch, demo, objection handling, and closure.  Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction.  Achieve daily/weekly/monthly revenue and conversion targets.  Maintain professionalism and empathy in every customer interaction. Skills & Competencies  Strong communication skills (English & Hindi mandatory; regional languages are a plus)  Sales-driven mindset with high energy and ownership  Ability to understand customer psychology and build rapport quickly  Experience with CRMs, WhatsApp Business, or sales tracking tools preferred  Problem-solving and objection-handling skills  Empathy towards elderly or differently-abled customers Requirements  Experience: 2–5 years in Inside Sales / Telesales / Customer Success (D2C, Healthcare, Mobility, or E-commerce preferred)  Education: Graduate or equivalent  Availability: Willing to work 6 days a week with rotational week-offs What We Offer  Competitive salary + attractive performance incentives  Opportunity to work with one of India’s most impactful and fast-growing D2C brands in the wellness and mobility space  Structured training on product knowledge and customer interaction  Career growth opportunities into Team Lead / Key Account / B2B Sales roles Interested Candidate can share their resume to sanobar.s@myfrido.com ashwin.n@myfrido.com savio.a@myfrido.com twinkle.b@myfrido.com shrushti.r@myfrido.com

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