Product Designer

Job Description

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

arms marketers and product owners with insights into customer behavior. Brands can leverageto orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels., the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage'shelps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the role:

A designer who can understand the needs of the customer and translate them into the actionable design. Somebody who can empathize with the customer through their journey, while using their knowledge of the platform to not only determine how best the customer can accomplish their goals but also understand why they use a platform and use that as a way to build the next steps of the platform.

Roles & Responsibilities:

- Partner closely with Product, Engineering, and UX Research to drive product strategy, understand requirements and design simple experiences that our customers love

- Own end-to-end user journey and all aspects of design execution from ideation, to prototyping, to user testing, to final production

- Participate in our design critique process, to receive and provide feedback on design work

- Conduct user interviews remotely or in person, conduct user testing sessions, card sorting, affinity mapping, conduct both qualitative and quantitative tests and analyze the data

- Design high-impact, functional User Interfaces for web, mobile, and other mediums

- Understand, discuss present user research findings

- Manage and contribute to the MoEngage Design System

Requirements

- A bachelors or master degree in design, human-computer interaction, visual communication or other related areas
- 3- 5 years of relevant experience

- Experience with designing scalable end-user, business web-based applications in B2B SaaS or enterprise domain

- Exceptional portfolio that highlights your work and specific contributions in user-centered design solutions (UX Design)

- Has good understanding of Visual design, Information design. Hands on in designing Visual assets like Creatives/icons will be a plus.

- Has the willingness to learn, experiment, and take ownership

- Excellent verbal and written communication skills

- Excellent planning and time management skills

- Motion design knowledge and/or user research proficiency is a bonus

- Excellent proficiency in using Figma as a primary design tool.

AtMoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value - for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity.MoEngageis truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us
At MoEngage, we are passionate about our team and technology - see below to know more about us.

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.