Director Delivery

Our CompanyChanging the world through digital experiences is what Adobes all about We give everyonexe2x80x94from emerging artists to global brandsxe2x80x94everything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours Position Director DeliveryBusiness Unit Adobe Customer SolutionsLocation Noida IndiaOur company Changing the world through digital experiences is what Adobe s all about We give everyone - from emerging artists to global brands-everything they need to design and deliver extraordinary digital experiences We re passionate about empowering people to build alluring and powerful images videos and apps and transform how companies interact with customers across every screen We re on a mission to hire the very best and are committed to building extraordinary employee experiences We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours The Challenge The Director of Delivery at ACS - GDC holds responsibility for a multi-disciplinary team that delivers solutions for Adobe Customers across all technology and functional areas within the Digital Experience business This manager leads the practice handles people managers and individual contributors and holds direct responsibility for the health and growth of their practice business performance of the practice and team members mentoring growth and development What You ll Do Practice capacity and organization Alignment of Practice team to organizational objectives recommendations related to team organization and headcount needs Ownership of Practice recruiting hiring onboarding Onboarding supported by Adobe onboarding programs and services onboarding via Business Management team Leadership Practice team meetings and communications Demonstrating their Practice members People Managers Senior Principals Principals et al in Customer critical issues and or Practice initiatives Collaborating with other ACS Practice Managers and broader Adobe organization to drive common initiatives and objectivesPractice business performance Meeting business objectives Practice backlog revenue acceleration Maintaining a healthy mix of onshore offshore within the practice to best utilize our full capacity across teams and hit our margin goals Ownership of Practice Free Work FW and Productive planning and admin Practice revenue forecast Operational reporting accountability in partnership with operations reporting teams Cost center ownership and expense management Setting Practice strategy and quarterly priorities in alignment with leader leading team performance toward those priorities Customer Leadership Involvement in Delivery pre-sales and deal approval supporting the accountable Client Partner delegation of pre-sales support to Practice People Managers and or team members where appropriate Involvement in Customer-critical Partners Customer-facing issues in support of Client Partner Customer facing interactions including onsite travel to stay current on engagement successes challenges and opportunities and solicit feedback for Practice improvements Internal and External Thought Leadership Collaboration and Alignment Industry Vertical Thought Leadership Industry Practice Leadership and or Competency Thought Leadership Technical Strategy Competency Practice Leadership Collaboration with Center of Excellence COE regarding Thought Leadership Methodologies Tools and or other needs Leadership of or participation in other special initiatives Supporting BU collaboration and alignment POV input on GTM tools ensuring delivery readiness Onshore Offshore alignment related to Practice team goals priorities and collaboration Planning and collaboration with Business Management team Field Enablement and others as appropriate as it relates to enablement and growth of Practice team members Driving adoption of methodologies standard methodologies repeatable frameworks developed by the COE Submission and or sponsorship of Practice members reusable code and methodologies to COE for solution standard methodologies Knowledge Management Development of Team Members Primary stewards of leading mentoring guiding coaching ACS consultants to be the best of the bestQuality and routine Check-Ins quarterly Career Action Plans PDPs annual goal-setting with team members in line with individual s goals and group priorities and objectives mentoring Own and drive key people-related action items coming out from the Employee Pulse Check in surveysCultivation of top talent coaching toward and assistance in readiness for promotion and or next role Performance management of team members when necessary Team skill development partnership within our org and with WWFO Enablement team to plan execute and drive key enablement across the right resources on the teamDistilling and communicating providing Feedback from various sources including Project Feedback Forms and 360xc2xb0 Feedback tool Recommendations of promotions compensation and annual Rewards What You Ought to Succeed With a total of 22 years of experience and 12 years s a Consulting Manager and 10 years experience as a client-facing consultant including delivering enterprise-scale technology solutions in a services organizationExperience leading consulting teams with proven thought leadership in the following types of projects Content managementWeb AnalyticsCampaign managementOther Digital Marketing and or Enterprise software technologiesExperience building out new teams and helping organization through transformative changeExperience developing reusable practices and methodologiesExcellent verbal presentation and written communication skills including executive communicationsExcellent problem-solving skills with a demonstrated ability to identify issues solve them quickly and well and know when to rely on internal resources to assist Strong conflict resolution and negotiation skillsAbility to collaborate effectively with teammates and clientsProfessional demeanor ability to interact with and lead teams with varied strengths throughout Adobe and communicating with client managers directors and VPs including CMOs and CXOsSuperb organizational skills to lead cross-functional teamsOutstanding team building and team management skillsAbility to lead in an environment of uncertainty ambiguity and complexity with diverse partners Willingness to travel up to 50 At Adobe you will be immersed in an exceptional work environment that is recognized throughout the world on You will also be surrounded by colleagues who are committed to helping each other grow through our unique approach where ongoing feedback flows freely If you re looking to make an impact Adobe s the place for you Discover what our employees are saying about their career experiences on the and explore the meaningful we offer Adobe is an equal opportunity employer We welcome and encourage diversity in the workplace regardless of race gender sexAdobe is proud to be an and affirmative action employer We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law Adobe aims to make Adobe com accessible to any and all users If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 408 536-3015 Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees