Senior Manager, Product Launch

Job Description

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

- Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About The Role

The Product Solutions team is responsible for launching successful telco businesses for enterprise clients on our SaaS platform. This involves working with strategic clients to define business requirements, working with cross-functional teams to enrich our SaaS platform to support those requirements, and localizing the SaaS platform for each client.

We are looking for a Senior Manager / Director of Product Management (Product Launch Strategist) to provide strategic leadership for our product team, orchestrate product launch initiatives, and ensure exceptional product delivery while mentoring a team of talented Product Managers.

Key Responsibilities

Strategic Leadership & Go-to-Market

- Lead development and execution of comprehensive client engagement strategies for enterprise product launches and feature releases
- Establish frameworks that enable Product Managers to work backwards from a clear goal, plan proactively, and manage risks
- Create and maintain essential workstreams and artifacts that support successful product delivery

Team Leadership & Mentorship

- Enable and guide product managers to align product scope with internal and external stakeholders, define localization requirements, and deliver quality features and journeys
- Coach team members to take on additional responsibilities, engage effectively with clients, and manage competing priorities
- Ensure consistent quality across all product outputs by providing guidance on problem solving, writing, and attention to detail

Organizational Effectiveness

- Ensure clear communication and alignment across teams and functions
- Identify and escalate accountability and process gaps to appropriate leadership
- Influence cross-functional processes and build strong relationships with key stakeholders

Qualifications

- 12+ years of product development and delivery experience with 3+ years in leadership roles
- Proven track record of successful enterprise product launches and GTM execution
- Excellence in written and verbal communication
- Strong mentorship skills with demonstrated ability to develop product talent
- Experience navigating complex organizational dynamics and influencing without authority
- Bachelor&aposs degree in business, computer science, or related field; MBA or equivalent preferred

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

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