Senior Project Manager

Job Description

Who We Are

PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights.

Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring systemPureScorecontinues to set the industry standard for data quality and reliability.

Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek's Global Most Loved Workplaces (20232025), included in Inc.s Best Workplaces (2024-2025), certified as a Great Place to Work (20222025), and featured on Built In's Best Places to Work list (20232025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution.

The Opportunity

PureSpectrum is seeking a Senior Project Manager who will play a key role as the primary liaison between the client and the services teams at PureSpectrum. This role is specifically for weekend support, serving as a critical point of contact for clients and internal teams during Friday-to-Monday shifts. The Senior Project Manager is responsible for managing project timelines, budgets, and resources effectively to deliver quality results on time for full-service and sample only projects.

You should be comfortable breaking down and solving complex problems. You should be able to communicate in a clear and concise manner; this includes being comfortable engaging with clients and other key stakeholders to build consensus, communicate project status, findings, and escalations on a regular basis.

Schedule and Availability

This is a full-time position requiring a four-day work week, from Friday to Monday, with 10-hour shifts each day from Office (in office position).

Your Responsibilities

- Serve as the primary point of contact for urgent client requests and escalations over the weekend, ensuring seamless project continuity from week to week.
- Develop and maintain an understanding of client service offerings, best practices, delivery capabilities, and technology platforms.
- Manage project timelines, budgets, and resources effectively to deliver quality results on time and within budget.
- Oversee and work on full-service and sample-only projects (project governance, progress, dependencies, communication, delivery process, project metrics, risk mitigation, etc.) for ensuring customer & business expectations are met or exceeded.
- Able to analyze survey, data, and sample requirements. Experience in working with Survey Programmers, Data Analysts and Clients to make sure that all the client deliverables are delivered accurately and timely.
- Follow established best practices and processes for project delivery, review for accuracy and functionality and provide necessary suggestions on improvements.
- Provide feedback to sales on project performance to help improve delivery and key metrics for future projects.
- Take ownership of problematic situations and work closely with other team members to develop solutions that resolve problems.
- Take accountability in the sales process by working closely with sales to provide high-quality customer service to help win future business.
- Help provide training to interns, new hires when necessary.
- Stay up to date on industry trends and development.
- Build positive relationships across the organization and with clients.

Requirements

- Graduate or Postgraduate from any recognized University or equivalent education/ professional experience required.
- 6+ years of experience in Market Research, preferably on sampling and DIY platforms.
- Knowledge & experience in executing full-service and sample-only projects.
- Ability to work a Friday-to-Monday schedule, including holidays and willingness to work in shifts, including night shifts
- Ability to manage multiple projects with competing priorities.
- Ability to learn and use new platforms to meet or exceed customer and project needs.
- Ability to find innovative solutions to address customer and project needs.
- Solid judgment and critical thinking skills
- Excellent communication and analytical skills
- Ability to be proactive in anticipating problems and providing solutions.
- Good knowledge of Windows, Office (word, excel, PowerPoint, outlook etc.), any text editor is a must.
- Experience in excel using advanced formulas and excel automations is a plus.
- A passion for curiosity and a drive to always be learning.
- Ability to foster positive relationships across teams and customers.

PureSpectrum Perks

PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.

- We offer a competitive compensation and benefits package including well covered health insurance, PF etc.
- Leave policy provides for casual, sick and vacation leaves that aids in employee engagement and adheres to statutory compliance needs.
- Team events and celebrations.
- Employees enjoy casual dress and fun within a professional team environment.
- We value work-life balance and offer a supportive environment that accommodates a flexible work week.

We believe in supporting our team both personally and professionallyempowering you to thrive inside and outside of work.

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected status.