Associate, Delivery Operations

ABOUT THE ROLE AND THE TEAM US Order to cash team reporting directly to the O2C Senior Manager is responsible for the operational QTC process overseeing the contract management from activation until billing With a focus in controlling the end to end process to make sure that there are no discrepancies when contracts are invoiced and that the client policies are followed accordingly A team that supports sales in the accuracy of opportunity contract data and problem resolution CRM management etc You will be dedicated to working with our Local Sales team managing and executing specific program processes supporting several systems and other behind the scenes sales needs You will support business rules enforcement user engagement as it pertains to system utilization and sales business processes The most successful team members are able to pivot quickly adapt to change manage a varying workload and prioritize their daily responsibilities ensuring timely completion of tasks and projects RESPONSIBILITIES You will review sales quotes and contracts to ensure accuracy make approval exceptions provide sales support to sales team members by answering questions related to business rules and processes and oversee the team s compliance with contracts and other internal processes You will handle pre-sale and post-sale support requests from the Local US Sales Team including contract entry assistance relocating BPs contract cancellations contract error assistance inventory management etc You will support and enforce the implementation of business rules You will manage contract cancellation approvals You will assist with new product implementations system integrations and other projects duties as needed You will work cross departmentally to support business processes and Local Revenue Team You will improve processes to drive efficiency and productivity You will operate across multiple systems and become an expert in the back end workings of contract management You will maintain sufficient product knowledge across all TKWW properties to provide accurate solutions and an effortless support experience by utilizing internal resources to stay up to date with the inner workings of the business SUCCESSFUL CANDIDATES HAVE Experience in a sales support or customer service role and demonstrated experience with a CRM platform Exceptional attention to detail the ability to work independently and also as part of a team Quickly adapt to change Analytical and strong organization skills with a problem-solving attitude Hold oneself to a high expectation and expect the same of those around them Excited by the fast pace and you thrive in variety Attentive to details and take pride in thoughtful work An organized and excellent project manager who enthusiastically gets things done Comfortable working within a network of complex systems Self-motivated managing your own time and use down time to be proactive Ability to manage multiple projects tasks concurrently but prioritize tasks by urgency and importance Ability to set and meet goals and deadlines consistently Comfortable collaborating with all levels of management Always asking what if and then like to use your resources to find the answers English written and verbal fluency About Us At The Knot Worldwide we believe you are more than a resume and invite you to go for it take the leap of faith and apply for this job if it sparks your passion to join TKWW and make a difference WHAT WE LOVE ABOUT YOU You Dream Big You iterate and experiment to drive innovation You Love Our Users You keep our global community at the center of everything you do You Do the Right Thing You strengthen your team through respect fairness and inclusion You Hustle Every Day You favor urgency and own your outcomes You Win Together People are at the heart of our success and you play as a team WHAT YOU LOVE ABOUT US We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out From mental wellbeing physical health and financial planning to engaging perks and discounts we are in the business of celebrating and supporting the Moments that Matter both in and out of the office We offer flexible vacation generous parental leave and prioritize initiatives that support the growth development and happiness of our people To facilitate in-person collaboration we have office spaces in Barcelona Spain Boston MA Delhi India Galway Ireland London England Madrid Spain New York NY Omaha NE Portland OR and Washington D C US Notice The Knot Worldwide provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion sex national origin age or disability In addition to federal law requirements The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities The Knot Worldwide expressly prohibits any form of workplace harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status About the Team WHAT WE DO MATTERS Here at The Knot Worldwide we believe in doing work that matters In more than 16 countries around the world The Knot Worldwide s leading family of brands-including The Knot WeddingWire Bodas The Bash The Bump and more-help people take celebration planning from inspiration to action When you join our global team you ll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us