Manager-outbound Logistic

3 days ago

Mumbai Maharashtra, India MAHINDRA & MAHINDRA Full time

Responsibilities Key Deliverables Ensure Timely Delivery of Vehicles and drive Key KPIs of Outbound Logistics 1 Continuously monitor critical KPIs such as On-time dispatch On-time delivery Mode wise dispatch logistics costs and customer satisfaction score 2 Analyse KPI trends and variances to identify areas for improvement 3 Implement corrective actions promptly to address any inefficiencies or issues impacting logistics performance 4 Develop and present regular reports on logistics performance to senior management Industry benchmarking and data analytics to enable proactive decisions and strategic actions 1 Conduct thorough industry benchmarking to compare the company s logistics performance with leading standards and competitors 2 Utilize data analytics tools to extract actionable insights from logistics data 3 Forecast logistics trends OEM wise billing analysis FOIS Data analysis FG Inventory trend etc and scenarios to support strategic planning Effective Data management and publishing key MIS 1 Ensure accurate and timely publishing of key KPI s Reports to management 2 Develop comprehensive Management Information Systems MIS reports to provide visibility into logistics operations 3 Regularly publish MIS reports to key stakeholders ensuring transparency and informed decision-making Effective co-ordination with various stakeholders to drive key deliverables of OBL 1 Collaborate with cross-functional teams including Sales planning field Sales team Commercial team and plant OBL team to ensure seamless logistics operations 2 Facilitate regular meetings and discussions with stakeholders to address operational challenges and align on logistics objectives Key initiatives to improve the productivity Quality and Cost effectiveness 1 Identify and implement Process Improvement to enhance the productivity and logistics operations 2 Drive continuous improvement initiatives focused on quality and reducing logistics costs Digitisation Automation Projects - Collaborate with IT and vendor teams to develop and configure the TMS to align with business requirements 2 Ensure user training and system adoption across logistics personnel 3 Monitor system performance and make continuous improvements to establish the TMS Responsible for Customer Complaint Management CCM and enhance customer experience CX Review and monitor Customer Complaint Management CCM portal to ensure customer issues are logged and addressed promptly Develop and implement processes for efficient and responsive complaint handling through the CCM portal Preferred Industries Automotive Industry Education Qualification Diploma Graduate General Experience 4-10 Years Experience- SCM Logistics with good at data analytics Exposure to Auto Industry is preferred

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