Q-Commerce Logistics Outbound Executive

7 days ago

Malvani Block No Mumbai, India Novaestar Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Title: q-Commerce Logistics Outbound executive – Quick Commerce, 3PL management

Department: Supply Chain & Fulfilment

Location: Mumbai Malad West Work form Office Role Monday to Saturday 9:45 am to 6:45 pm

Reports To: Head – Operations

Role Overview

We are seeking an experienced Outbound Logistics executive to lead and streamline our e-commerce & quick commerce dispatch operations. The role involves managing daily order fulfilment for FMCG products across Swiggy Instamart, Zepto, Blinkit, BigBasket, ensuring accuracy, and cost efficiency in every shipment.

Responsibilities:

  • Manage end-to-end outbound processes — picking, packing, labeling, and dispatch.
  • Ensure on-time delivery SLAs for quick commerce orders.
  • Coordinate with 3PL and hyperlocal courier partners for pickups, rate negotiations, and performance tracking.
  • Optimize dispatch efficiency, reduce RTOs, and maintain system accuracy across WMS / OMS platforms (Shiprocket, Unicommerce, EasyEcom, etc.).
  • Drive key metrics: dispatch accuracy, delivery TAT, and cost per shipment.

Qualifications & Skills

  • EXCEL skills is must. Formulas like vlookup, xlookup pivot tables, sumif etc are MUST KNOW
  • Comfortable with Phone / Mail / messages coordination
  • Knowledge of 3PL, last-mile, and hyperlocal logistics ecosystems in India.
  • Ability to work in a fast-paced, high-volume environment with daily dispatch targets.

Key Performance Indicators (KPIs)

  • Dispatch Accuracy (%)
  • Data entry accuracy
  • RTO & Delivery Exception Rate
  • Courier Partner SLA Adherence

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