Production Support Executive

4 weeks ago

Mumbai, Maharashtra, India RECEX Full time

JD- Production support executive Age- 21-26 Qualification- 1 BSc BA in IT Computer Science or relevant field 2 Good to have ITIL certification Experience- 1 year experienced Responsibilities- 1 Help resolve technical questions for the customer efficiently and effectively 2 Manage customer expectations regarding estimated response times for issue resolution 3 Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate 4 Performing remote troubleshooting through diagnostic techniques and pertinent questions through Phone chat and email communication channels 6 Identify and suggest possible improvements on procedures Technical sills- 1 Good Team Player 2 Should be proactive in learning and taking initiatives 3 Excellent time management 4 The ability to handle pressure and meet deadlines 5 Very Good English Communication Skills and Good E-mail Etiquettes Management skills- 1 Good Team Player 2 Should be proactive in learning and taking initiatives 3 Excellent time management 4 The ability to handle pressure and meet deadlines 5 Very Good English Communication Skills and Good E-mail Etiquettes Others- 1 Need candidates who stay between Virar to Andheri 2 Should be able to work at client locations in Mumbai in case of requirement 3 Should be able to work from office 4 Should be fully vaccinated

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