Sr Analyst II Data Engineering

Job Description Responsibilities: - Advanced Troubleshooting: Carry out advanced level troubleshooting on Linux OS and applications. - Client Support: Extend technical support to clients over email and phone. - System Uptime: Responsible for the uptime of various client projects being managed/monitored. - Ticketing & SLA Adherence: Ensure that tickets raised per shift are closed as per SLA; if not, escalate per escalation matrix. Technically update tickets in the ticketing system for all issues handled/worked upon. - Reporting: Generate shift reports on daily issues handled/escalated in the form of Daily reports. - Change Management: Work on change requests. - Patching & Upgrades: Apply patches to the OS or upgrade the OS as and when required, as per approval from respective Team Leaders. - Monitoring Management: Perform monitoring management of agents like Deep security, SIEM BMC TSA/TSOM, Commvault. - Issue Resolution: Ensure earlier resolution to issues to meet SLA. - Vendor Follow-up: Follow up with Vendors or other teams (hardware/software) whenever required to resolve issues by minimizing downtimes. - Server Lifecycle Management: Oversee commissioning and decommissioning of servers. - Application Installation: Install infrastructure applications as applicable. - Project & Initiative Work: Work on project work and drive initiatives as applicable. - Proactive Maintenance: Proactively maintain and develop all Linux infrastructure to ensure a 24x7x365 uptime service. - Best Practices: Maintain best practices on managing systems and services across all environments. - Fault Finding & Analysis: Perform fault finding, analysis, and logging information for reporting of performance exceptions. - Performance & Capacity Planning: Proactively monitor system performance and engage in capacity planning. - Software Management: Manage, coordinate, and implement software upgrades and patches on servers. - Scripting: Create and modify scripts to perform daily operational tasks. - Process Improvement: Provide input on ways to improve the stability, security, efficiency, and scalability of the environment. - Automation Collaboration: Collaborate with other team members to develop automation strategy and deployment processes. Required Skills: - Proficiency in Linux OS and application troubleshooting. - Good communication, both written and verbal. - Ability to ensure uptime for client projects. - Skills in managing and updating tickets in a ticketing system according to SLAs. - Proficiency in generating daily shift reports. - Ability to work on change requests. - Skills in applying patches and upgrading OS. - Proficiency in monitoring management tools like Deep security, SIEM BMC TSA/TSOM, Commvault. - Ability to follow up with vendors and other teams. - Skills in commissioning and decommissioning servers. - Proficiency in installing infra applications. - Ability to proactively maintain and develop Linux infrastructure. - Knowledge of best practices for managing systems and services. - Skills in fault finding, analysis, and logging for performance exceptions. - Proficiency in monitoring system performance and capacity planning. - Ability to manage, coordinate, and implement software upgrades and patches. - Skills in creating and modifying scripts for operational tasks. - Ability to provide input for improving system stability, security, efficiency, and scalability. - Collaboration skills for developing automation strategy and deployment processes. - Proficiency in Linux server administration in a virtualized environment. - Knowledge of Linux: RHEL 8 & 9. - Skills in installing and maintaining Linux native services such as Bind, Apache, postfix, MTA, squid, nginx. - Familiarity with load balancing, firewalls, etc. - Knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP. - Proficient with network tools such as iptables, tcpdump, HA-Proxy, etc. - Proficiency with virtualization technologies, such as VMware, KVM, etc. - Proficiency with monitoring tools like Nagios. - Skills in RHEL patching activity to close VA observations. - Proficiency in LVM (logical volume manager) administration and User administration. - Knowledge of SCD, VAPT, OS Hardening. - Ability to perform Minor and Major version upgrades.