Service Delivery Leader
5 days ago
About the Role We are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for PeopleStrong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience. Key Responsibilities - Lead and manage L0–L2 AppSupport teams across HR tech modules. - Own service delivery metrics: SLAs, TAT, backlog, ticket hygiene, and workload management. - Drive escalation handling, RCA, problem management, and preventive fixes with Product & Engineering. - Strengthen customer communication and ensure high-quality resolutions. - Maintain SOPs, Knowledge Base, and self-service support content. - Identify recurring issues and work with Product teams to improve platform stability. - Build dashboards and reports for support performance. - Maintain strong customer and stakeholder relationships; represent support in reviews and QBRs. - Lead team development, performance management, and capability building. Qualifications - Bachelor’s degree required; Master’s preferred. - 10–12+ years in Application Support/Service Delivery, with 5+ years in leadership. - Strong command of SLA/TAT management, incident/problem management, and governance. - Experience in SaaS/HR Tech preferred. - Excellent communication, stakeholder management, and crisis-handling skills. - Proven experience managing high-volume support operations. - Strong analytical and data-driven approach.
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Senior Service Delivery Leader
2 weeks ago
Bengaluru, India IKEA Full timeJob Description At IKEA, we are committed to transforming the way we manage and deliver services to enhance our co-worker experience and drive operational excellence. We are digitally transforming our technology landscape and related processes to ensure a modern workplace for over 177,000 co-workers across markets utilizing our systems every day. The Service...
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Service Delivery Leader
5 days ago
India PeopleStrong Full timeAbout the RoleWe are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for PeopleStrong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience.Key ResponsibilitiesLead and manage L0–L2...
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SAP Service Delivery Leader
3 weeks ago
Pune, India Birlasoft Full timeJob Description Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the...
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Service Delivery Leader
3 days ago
India PeopleStrong Full timeAbout the Role We are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for PeopleStrong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience. Key Responsibilities Lead and manage L0–L2...
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Customer Service
5 days ago
india Whiz Delivery Full timeWhiz Delivery is looking for a sharp, organized Customer Service & Dispatch Representative to join our growing delivery operations team. We are a fast-growing Canadian last-mile delivery company expanding our footprint across Southern Ontario, British Columbia, and Quebec. If you are a calm problem-solver who loves keeping things moving smoothly, we want you...
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Service Delivery Leader
21 hours ago
Hyderabad, Telangana, India, Telangana PeopleStrong Full timeAbout the RoleWe are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for PeopleStrong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience.Key ResponsibilitiesLead and manage L0–L2...
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Cybersecurity Technology Delivery Leader
3 weeks ago
Bengaluru, India Microland Limited Full timeJob Description Microland is seeking a Cybersecurity Technology Delivery Leader with deep expertise in Security Operations Center (SOC) solutions to lead complex, multi-client cybersecurity programs. This senior leadership role is part of our Technology Delivery Unit and is critical to delivering robust, scalable, and resilient SOC services across enterprise...
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Customer Service
5 days ago
India Whiz Delivery Full time € 3,00,000 - € 3,60,000Whiz Delivery is looking for a sharp, organized Customer Service & Dispatch Representative to join our growing delivery operations team. We are a fast-growing Canadian last-mile delivery company expanding our footprint across Southern Ontario, British Columbia, and Quebec. If you are a calm problem-solver who loves keeping things moving smoothly, we want...
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Customer Service
5 days ago
India Whiz Delivery Full timeWhiz Delivery is looking for a sharp, organized Customer Service & Dispatch Representative to join our growing delivery operations team. We are a fast-growing Canadian last-mile delivery company expanding our footprint across Southern Ontario, British Columbia, and Quebec. If you are a calm problem-solver who loves keeping things moving smoothly, we want...
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Service Delivery Manager
3 weeks ago
Coimbatore, India EPAM Systems Full timeJob Description We are seeking an experienced and motivated Service Delivery Manager to oversee the delivery of services to our customers, ensuring consistent alignment with their goals and expectations. This role involves managing performance metrics, driving operational excellence, and contributing to the continuous improvement of service management...
