Senior Manager- Security Physical

Responsibilities Strategic Roles and Responsibilities - Strategy Planning Provide strategic inputs from the automation operations domain to be incorporated into the Group strategy aligned with the policy vision and mission Understand the Modern technology requirements of the site and businesses and partner with the team to operate and maintain automation and technology initiatives across the site Support the automation projects team in designing and synchronizing the integration of new projects with legacy infrastructure and enable process enhancement Stay updated on the latest developments in Security technology applications systems and equipment Recommend improvements and upgrade to systems basis evaluation of the operating performance Participate in budget finalisation for technology and automation operations and maintenance at the site Conduct and participate in sessions for team members to upgrade skills on the relevant subjects as required per industry standards Plug the gaps identified through diagnostic tests Track obsolescence of existing systems and coordinate timely tech-upgrade in sync with BU Project team Security Systems Operations Maintenance- Systems Maintenance Monitor periodic health checks on the systems applications and equipment to identify inconsistencies inefficiencies and undertake corrective actions to ensure efficient functioning Institutionalize technology service desk to track investigate resolve problems Make operational modifications and upgrades to the security technology and systems based on RCA Provide support and guidance to stakeholders via technology help desk Design SOPs and policy matrix for management and resolution of system issues Guide the team to resolve issues within the designated TAT Corrective and Preventive maintenance of the systems to be audited periodically Understand the business requirements and criticality to define SLA for operations and maintenance Systems Operations Support in Designing policies and SOPs for operating the varied systems technology and applications Train the site team on adherence to data protection regulations and operations of infrastructure Devise performance dashboards for evaluating operating performance and security of the systems Conduct periodic reviews on hardware status software licenses future readiness and upgradation Work with on-site team to develop and manage the backlog of necessary planning and automation requests related to security Partner Management Coordinate with the Site Security team and Technology team to manage the operational interactions and performance assessment of the empanelled partner on basis of the guidelines SOP Cultivate strategic and operational relationships with partners on future growth and expectations Conduct audits for Automation systems installed at the site Define the SLA for partner association with Adani including the debiting clause and business criticality requirement Support in resolving the employees query on the ID card related issues Performance Improvement- Performance Review Define the performance metrics for evaluating the operations and maintenance activities of the Security systems and technology and finalize with the Group Automation Head Lead the performance review Participate in the performance review of the function Process Excellence Identify process gaps in the automation technology operations and maintenance lead process excellence initiatives to address the process gaps and drive efficiency Continuously improve process by lessons learnt from previous Operations and Maintenance activities Drive the team to champion process improvements and establish ownership of action plans at appropriate points within the team People Management- Drive a collaborative and a high-performance driven culture in the team with clear goal setting performance review and feedback mechanisms Finalize the performance ratings for the team Demonstrate capability development initiatives and talent management programs for the team Coach and mentor critical talent Key Interactions - Internal- Collaborate with IT Project Team to deliver technology support for Security systems External- Interact with systems support and diagnostics partners and build strategic and operational relationships with them Key Result Areas KRAs Key Performance Indicators KPIs KRA KPI Driving Strategy Business Excellence No of technology upgrades planned and implemented Process Excellence improvement in process maturity Financial Excellence cost savings achieved through technology and automation upgradation cost savings achieved through effective systems maintenance Security Automation adherence to plan for designing and implementing automation projects Systems Operations adherence to SOPs policies for Systems Operations TAT for responding to system issues TAT of response of technology service desk Time System down time No of scheduled preventive maintenance conducted TAT Mean time between failures of critical Systems applications TAT mean time to repair service critical Systems applications Qualifications Educational Qualification Bachelor s degree in Business Management Instrumentation Engineering or relevant field Desirable - Postgraduate degree in relevant field Preferable to have Certifications including Certified Protection Professional CPP Certified Fraud Examiners CFE Transported Asset Protection Association TAPA certification Physical Security Professional PSP Certified Information Systems Security Professional CISSP Industrial Security professional certifications Experiences Minimum of 15 years of experience in the field of Systems Operations and Maintenance and at least 5 years of experience in a team leading role in a similar position for mid-sized large organization Hands-on experience with operating and maintaining large scale systems operations across geographies and diverse businesses Experience in developing SOPs with policies and matrices for Systems Management Exposure to technology and automation strategies and medium large-scale automation projects Familiarity with end-to-end security operations including Access Control Traffic Management Patrolling Surveillance Control Room Operations Strong interpersonal skills for interfacing with all levels of management Experience of managing complex stakeholder interactions and leading discussions with top management Preferable to have worked in an organization with diversified business Strong problem solving and analytical skills with ability to quickly digest any issue problem encountered and recommend an appropriate solution