Deputy Manager

4 days ago

Vadodara, India PGP Glass Pvt. Ltd. Full time

Designation - Deputy Manager - Customer Service (SCM) Location - Vadodara Summary of role: The customer service person is responsible overall rendering Extraordinary Service to our Customers Globally. He / She would be responsible for working closely with Plants based in State of Gujarat at Kosamba and Jambusar and would be based in Vadodara. He / she would also closely work with internal & external stakeholders to meet customer expectation, leverage company best practices, serving customers, overseeing the export shipping and documentation team, ensuring that customer orders are processed efficiently and accurately Responsibilities - Strategically and effectively plan and manage logistics. - Develop and manage logistics KPIs. - Design, assess, and implement new strategies and initiatives. - Collaborate with other departments to integrate logistics with company processes. - Manage the export shipping and documentation team, including training, coaching, and performance evaluation. - Ensure that customer orders are processed in a timely and accurate manner, according to the customer specifications and the export regulations of the destination country. - Verify and approve all export documents, such as invoices, packing lists, certificates of origin, bills of lading, and export licenses. - Coordinate with sales, production, logistics, customs, and carriers to ensure smooth and efficient export operations. - Monitor and track the status of shipments and provide updates to customers and internal stakeholders. - Handle and resolve any customer complaints or inquiries regarding export shipments and documentation. - Develop and implement the procedures to improve the quality and efficiency of the export shipping and documentation process. - Ensure compliance with all applicable regulations and maintain records of all export transactions. Qualifications - He /She must be Engineering Graduate from recognized University and MBA – Supply Chain Management / business, logistics, international trade, or related field. - At least 10-15 years of experience in similar role. - Knowledge of export regulations and requirements, such as Incoterms, HS codes, customs clearance, and trade agreements. - Proficient in Microsoft Office, especially Excel, and ERP systems. - Excellent communication, interpersonal, and customer service skills. - Strong attention to detail, organizational, and problem-solving skills. - Ability to work under pressure and meet deadlines. - Fluent in English and at least one other language.

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