Deputy Manager

15 hours ago

Vadodara, India Baroda Global Shared Services Ltd Full time

Greetings from Baroda Global Shared Services Limited

(A wholly owned subsidiary by Bank Of Baroda)

Job details:


• Location: Vadodara (GJ)


• Position: Deputy Manager - BPO Operations (Telecollection Process)


• Industry: BPO / KPO


• Experience: 6+ years of relevant experience


• Salary: Best in the industry


• Job type: Full-time & WFO

Job responsibilities:


• Excellent leadership and team management skills


• Oversee daily operations to ensure efficient work delivery


• Regularly monitor, track and analyze performance metrics and identify improvement areas


• Identify and implement innovative strategies for process enhancement


• Maintain accurate collection data, generate MIS reports, and prepare presentations on team performance and business objectives


• Client handling and dispute resolution

Desired candidate profile:


• Minimum 5-6 years of relevant experience in handling Telecollection process in BPO setup / call center operations


• Strong analytical and communication skills


• Overall process knowledge i.e. Call flow, Dialer management, MIS, QA, etc.


• DRA certification will be preferable


• Immediate joiner and ready to relocate to Vadodara

Interested candidates who meet the above criteria and experience may share their updated resume to:

Regards,

HR Team - BGSSL

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