Management Trainee- Community Manager Genome

2 days ago

Gurgaon, Haryana, India Genpact Full time
Job Description

Responsibilities

- Deliver learner experience at Transform and Solidify stages in the Genome BITS (Because, Immerse, Transform, and Solidify) journey.

- Proactive planning and scheduling for Transform and Solidify across skills and proficiencies.

- Administrative set up of Guru Connects, Large Scale Guru Connects, Guru Forum, and Solidify readiness.

- Moderate Transform sessions actively engage with learners and Master Gurus/ Gurus.

- Manage learner engagement - proactive nudging of learners to join and participate in Transform sessions.

- Manage Master Gurus and Gurus experience for assigned skills and proficiencies.

- Curate Solidify tasks from Master Gurus and Gurus, and work with Knowledge Managers to create tasks as per guidelines.

- Manage Solidify operations on the Solidify Platform - task creation and upload, tracking learner peer reviews proxy reviews, and timely reporting.

- Leverage data and insights to enable wave completion for assigned skills and proficiencies.

- Leverage data and insights to track the health of assigned skills and proficiencies (planned vs. scheduled scheduled vs. conducted vs. cancelled attended vs. no shows etc.)

- Adherence to standard operating process (SOPs) and process audits.

- Meet operation metrics, SLA, targets and KPIs (e.g. adoption, access, ratings, feedback etc.)

Qualifications we seek in you

Minimum Qualifications

- Graduates

- Knowledge about Learning Industry

- Knowledge of PowerBI and DevOps

- Collaboration tools like Zoom, Teams, etc.

- Agile (Beginner/ Intermediate) preferred

Preferred Qualifications/ Skills

- Learning agility - be willing to learn new skills and adapt to an innovative platform

- Analytical mindset

- Excellent written, verbal communication and presentation skills - English

- Strong problem-solving skills to work effectively in a team environment

- Internal / external stakeholder management

- Reporting and escalation handling

- Outstanding collaboration and interpersonal skills

- Self-learning and development

- Excellent MS office skills - Intermediate Excel skills (v-lookup, h-lookup, pivot, macro-creation), mail merge, dashboard creation and presentation skills, etc.

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