IVR Asterisk Developer

4 weeks ago

Chennai, Tamil Nadu, India Twixor Full time
Job Description

Company Overview

Twixor is at the forefront of transforming customer engagements by integrating business transactions over preferred social and messaging channels. With a global presence and renowned clientele including several Fortune 500 companies, Twixor leverages intelligent business process automation to enhance customer experience and operational efficiency. Headquartered in Singapore with a strong presence in India, Twixor is a leader in IT Services and IT Consulting, specializing in low-code Digital Process Automation.

Job Overview

We are seeking a skilled IVR Asterisk Developer to join our dynamic team in Chennai. As a mid-level position, the role demands maximum 6 years of experience and involves developing innovative solutions in the realm of Interactive Voice Response systems. This is a full-time position offering an opportunity to contribute to cutting-edge digital transformation projects.

Qualifications and Skills

- Proficient in Asterisk with a deep understanding of its applications and functionalities (Mandatory skill).
- Hands-on experience in IVR to API Integration to enable seamless data exchange and service execution (Mandatory skill).
- Expertise in AGI (Asterisk Gateway Interface) scripting and custom application development (Mandatory skill).
- Strong knowledge of FreePBX for managing phone systems and facilitating communications.
- Experience with Session Initiation Protocol (SIP) for managing voice, video, and messaging communication sessions.
- Skilled in IVR Design to create intuitive and efficient user experiences for callers.
- Expert in configuring and managing Asterisk Dial Plan (extensions.conf) for efficient call routing and management.
- Proficiency in Call Flow Development, including designing and implementing intuitive call paths.

Roles and Responsibilities

- Develop, maintain, and enhance IVR applications using Asterisk technologies.
- Integrate IVR systems with web APIs to facilitate seamless data transactions and service automation.
- Collaborate with cross-functional teams to design and implement efficient call flows and dial plans.
- Customize AGI scripts to support specific business requirements and improve service delivery.
- Monitor and troubleshoot IVR application issues to ensure optimal system performance and reliability.
- Participate in code reviews and technical discussions to enhance product quality and team knowledge base.
- Stay updated with the latest trends and advancements in IVR and telecommunication technologies to implement innovative solutions.
- Provide technical support and training to users and stakeholders to maximize system utilization.

Work Location: Chennai (Work home Office)

Notice Period: Below 30 days

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