Operations Manager, Airports

At Uber we recognize an opportunity to help positively shape the travel experience for riders around the world The InSA Airport Places Ops role is about driving excellent experiences for our customers across travel hubs and other strategic locations and about being a true partner to airports railway stations and other strategic partners identified As a Regional Operations Manager in the Airports team you manage a large P L and drive business growth and experience for the airports and places charter in India and South Asia This position will provide a 360-degree view of running a business at Uber The role offers challenges across the Marketplace Operations Partnerships and close collaboration with and with global airport product and business stakeholders This person will play a critical role in ensuring the pickup experience is efficient seamless and scalable that the marketplace is optimized and that revenues for Uber are growing consistently What the Candidate Will Do Marketplace Use multiple levers such as pricing rider and driver incentives to create a healthy airport marketplace Product Work with the Product Ops team to test configure and roll out new products Continuous improvement of program resources including product features in-app information comms etc Ops Execution Work closely with on-ground airport teams and external stakeholders to ensure positive ongoing pick-up experience operations for riders drivers and airports experience Identify and develop process and quality control levers and tactics for efficient airport operations Driver CRM Create CRM programs for rider engagement and resurrection for Airports Own communication with internal teams regarding new program launches Data Analytics Monitor key health metrics of the Airport s supply and demand and draw insights recommendations from data Analyze data to identify pickup experience trends and develop impactful solutions What the Candidate Will Need 2-4 years experience in Category Management experience in a tech internet startup PnL management some high-growth operations or startup experience is preferred Shaping business strategy based on internal data industry and macro trends and consumer insights Identifying the root cause of a problem as opposed to focusing on the symptoms Exceptional Excel data management skills SQL Proficiency is strongly preferred A driver personality - biased toward action great collaborator and master disambiguator simplifier - constantly pushing toward clarity and delivery Self-motivated works independently and possesses strong organization and time management skills We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently If you have the curiosity passion and collaborative spirit work with us and let s move the world forward together Offices continue to be central to collaboration and Uber s cultural identity Unless formally approved to work fully remotely Uber expects employees to spend at least half of their work time in their assigned office For certain roles such as those based at green-light hubs employees are expected to be in-office for 100 of their time Please speak with your recruiter to better understand in-office expectations for this role Accommodations may be available based on religious and or medical conditions or as required by applicable law To request an accommodation please reach out to Uber is proud to be an equal opportunity workplace We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran Status or any other characteristic protected by law