Customer Success Manager
2 days ago
Job Description Key Responsibilities: - Proactively quantify and report business value delivered, including savings, efficiency gains, and service improvements. - Use product usage data to identify adoption gaps and optimize value delivery. - Own customer relationships across operational and executive levels. - Create and execute success plans tied to customer goals and KPIs. - Conduct regular business reviews, product roadmap discussions, and training sessions. - Resolve issues by coordinating with Support and Technical teams. - Identify upsell and expansion opportunities in partnership with Sales. - Promote Customer Advocacy through case studies and reference programs. - Ensure smooth renewals, invoicing, and collections. - Share customer insights with internal teams to inform product development. Requirements: - 6-8 years of experience in Customer Success, Consulting, or Account Management roles. - Prior experience with enterprise SaaS products (CSM experience preferred). - Supply chain, logistics, or transportation domain experience is a must. - Strong consulting background with an analytical and problem-solving mindset. - Exceptional communication and relationship-building skills. - Comfortable with data analysis, dashboards, and customer health metrics. - Ability to manage multiple accounts and prioritize tasks effectively. Preferred Qualifications: - MBA in Operations. - Experience with clients in Manufacturing, Retail, CPG, or Life Sciences. - Familiarity with supply chain optimization, planning, and analytics tools. - Previous experience supporting US/Europe-based clients. - US visa is a plus.
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Customer Success Manager
1 week ago
Chennai, Tamil Nadu, India Avow Solutions Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Customer Success ManagerAbout the RoleWe are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to drive customer...
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Customer Success Manager
5 days ago
Chennai, Tamil Nadu, India M2P Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCustomer Success Account Manager Key Responsibilities: Customer Relationship Management: Build trusted advisor relationships with key stakeholders and executive sponsors. Onboarding and Adoption: Lead seamless onboarding experiences and drive product adoption across customer organizations. Value Realization and Advocacy: Understand customer business...
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Customer Success Manager
1 week ago
Chennai, Tamil Nadu, India Prudent AI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're Hiring: Customer Success Manager Chennai | Hybrid | Full-time | Shift: (not a graveyard shift)At Prudent AI, we're reshaping the future of lending with our AI-driven Income Intelligence Platform. As we expand our footprint across the U.S., we're looking for a Customer Success Manager who can build strong client relationships, drive product adoption,...
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Customer Success Manager
3 days ago
Chennai, Tamil Nadu, India Xobin Full time ₹ 9,00,000 - ₹ 12,00,000 per yearA Customer Success Manager at Xobin ensures that customers achieve their desired goals using the Xobin platform. Initiating the on-boarding of customers. Handle customer concerns with confidence, putting them at ease. This is a client-facing role that involves relationship management, account management, and resolving any emerging problems that our...
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Customer Success Manager
4 days ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
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Customer Success Manager
23 hours ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
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Customer Success Manager
3 days ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
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Customer Success Manager
3 days ago
Chennai, India Zocket Full timeCustomer Success Manager ( US ) About the organization - At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
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Customer Success Manager
2 weeks ago
Chennai, Tamil Nadu, India WATI Full time ₹ 6,00,000 - ₹ 18,00,000 per yearWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
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Customer Success Manager
4 weeks ago
Chennai, India Avow Solutions Inc Full timeJob Description Job Title: Customer Success Manager About the Role We are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to...
