Training Specialist II

Job Description

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview:

We are seeking a highly skilled and dynamic SaaS Training Specialist II to join our team. The ideal candidate will be responsible for developing and delivering comprehensive training programs that enhance the proficiency and productivity of our clients. This role requires a deep understanding of SaaS solutions, exceptional communication skills, and the ability to convey complex concepts in an accessible manner. As a crucial member of our organization, you will play a pivotal role in ensuring that our clients maximise the value of our software offerings.

This is a fantastic opportunity to develop your career in rewarding and meaningful ways as you interface directly with Directors, Executives, Administrators, Corporate Legal Counsel, and IT teams at top global companies, nonprofits, and government agencies.

Shift Timing : 4:30 AM - 1:00 PM IST

Key Responsibilities:

- Develop and deliver comprehensive training programs tailored to the needs of our clients
- Ensure that training you deliver helps clients effectively utilize our SaaS solutions
- Conduct training sessions using various platforms and methods to accommodate client preferences
- Assess and evaluate the training needs of clients and customize programs to address specific requirements
- Measure and analyse the effectiveness of your training by collecting client feedback through surveys
- Make use of performance metrics to continuously analyse and improve your approach to training
- Stay updated on industry trends and best practices in training and development to improve your skillset
- Provide ongoing support and follow-up training to clients to ensure retention and application of knowledge
- Maintain detailed records of training activities, client progress, and feedback to inform future training
- Work proactively with other client-facing teams to address client need
- Follow company best practices to enhance client satisfaction and promote engagement

Required Experience/Skills:

- Bachelor's degree in education, human resources, or related field preferred
- 3-5 years of software training experience
- Strong understanding of adult learning principles
- Training development and instructional design understanding a plus
- Excellent presentation, communication, and interpersonal skills
- Proficiency in using training software and tools
- Ability to manage multiple projects and prioritise tasks effectively
- Strong analytical and problem-solving skills
- A desire to collaborate, with a deep understanding of the technology behind SaaS
- Superb personal organizational skills to ensure all client commitments are met
- Other language abilities a significant plus
- A strong client focus, with the ability to deliver extremely high levels of client satisfaction

Desired Experience/Skills

- Experience with corporate governance, corporate legal teams, or entity management as a plus

What Diligent Offers You

- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [Confidential Information].

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.