Training Specialist

3 weeks ago

India Amazon Music Full time

Job Description Description Training Specialist Job Description At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements. Trainer Best Behavior 1- Listening to associates and be supportive to managers. 2- Answering requests and always gets back to people. 3- Lead by example, doing what we say and act how we say. 4- Must be approachable. 5- Must exhibit the best behavior while at work. 6- Always be up to date with the latest techniques, tools, and processes. 7- Be right, honest, and be willing to accept mistakes. 8- Be willing to push their limits and accept more responsibilities. 9- Drive in quality & learning related metrics 10- Conducting chime sessions & class room training sessions to the stake holders Key job responsibilities Job Responsibilities: 1. Supervise structured learning metrices and also oversee their results for the assigned territory and region. 2. Managing live performance metrices end to end for the assigned territory. 3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 4. Maintaining data and analysis through reports on excel (as per business requirement) 5. Ensure completion of new hire training program, coaching & other performance improvement programs on time. 6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 7. Identifying learning coaches & certifying them. 8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holders A day in the life - Track the day to day business metrics and plan to visit the mapped stations for metric improvement - Daily Reporting's and progress updates - Involve and engage well with mapped LA/LGs for daily L&D activities -This job requires traveling as per business requirements Basic Qualifications - 2+ years of work in the customer service/contact center industry experience, or experience in MS Office, with an emphasis on Excel Preferred Qualifications - 1. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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