Solution Specialist

1 week ago

Bangalore Karnataka, India RECEX Full time

Please look for CAM background in Solution Specialist role with 4-5 yrs in CAM 1 Provide comprehensive technical support for SOLIDWORKS and its affiliated products such as Simulation and PDM tools as noted on SOLIDWORKS product website 2 Training and Implementation of SOLIDWORKS and its products at customer location 3 Travel to customer location to provide support and training 4 Proactively visit customers in the assigned territory to check the SOLIDWORKS and its affiliated products usage 5 Suggest best practices guidelines and technical solutions for productivity improvement 6 Write technical articles blogs record screen capture video of software processes for publishing to the organizations technical blog 7 Will be a primary technical contact for customers on SOLIDWORKS and its product related queries 8 Assist customers in assessing potential applications of various SOLIDWORKS products which meet their requirements 1 Handling technical support as per the SLA 2 Customer feedback on the technical support queries 3 Customer feedback on the trainings and implementations 4 Proactive visit activities as per target in the assigned territory 5 Health of subscription or AMC in the territory 6 Initiatives taken to improve the customer satisfaction Minimum 3 years of experience utilizing SOLIDWOKRS SOLIDWORKS Simulation and PDM a plus B E B Tech in Mechanical Automotive Must have strong verbal written and listening communication skills 1 Excellent knowledge and understanding of engineering processes and terminology of mechanical CAD and design industry 2 Industry experience in product design tooling design industrial design or electric system design is an asset 3 Knowledge about Geometrical Dimensioning tolerance is an advantage 4 Exceptional customer relations ability required 5 Strong troubleshooting problem solving skills 6 SOLIDWORKS CSWP CSWE certification is an asset 7 Experienced in using Windows 7 10 and Microsoft office applications 8 Must have reliable means of transportation Two-Wheeler Four-Wheeler and a Valid Driver s license Establish a good rapport with customers and understand their requirements to provide technical solution Support non-technical teams with Product Knowledge Document all activities in the CRM and helpdesk system Train yourself to become an expert SOLIDWORKS Products user Remain current with up-to-date product information Attractive Salary Health insurance Incentives Fuel Expense and fixed annual leaves

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