Av Technical And Documentation Specialist

3 days ago

Bangalore Karnataka, India DVI Solution Full time

Company Summary Since 2002 DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better whether it s with colleagues across the office or partners on the other side of the world We have presence in Japan Singapore Thailand Shanghai Hong Kong Philippines Malaysia and Indonesia Our satisfied clients include corporations government agencies schools retail stores hotels and many more across Asia Position Overview DVI Solutions is seeking a detail-oriented AV Technical Documentation Knowledge Base Specialist to create maintain and organize our technical knowledge base for AV solutions This role combines technical expertise with clear communication to produce high-quality documentation diagrams and learning resources supporting engineers pre-sales teams and clients You will transform complex AV concepts into easy-to-understand guides system diagrams and troubleshooting resources for internal and external audiences Key Responsibilities Develop detailed user-friendly knowledge base articles on AV concepts products and integrations including both basic and advanced topics e g What is a DSP and AV over IP basics Produce configuration and setup guides for key AV brands such as Crestron Biamp Q-SYS and Shure Create technical diagrams including single-line diagrams signal flow charts and rack layouts while maintaining standardized templates Establish and maintain style guides organize knowledge base content by categories like concepts product guides troubleshooting and best practices Collaborate with engineers project managers and pre-sales staff to capture technical details conduct interviews and site visits as needed Manage and update articles in platforms such as Confluence SharePoint or Zendesk to keep documentation current Requirements Skills and Qualifications Required 3 years in technical writing documentation or AV engineering roles Strong knowledge of AV systems DSPs control systems AV over IP Proficiency in diagramming tools such as Microsoft Visio AutoCAD or Lucidchart Excellent English communication skills and strong organizational ability Preferred Experience with Crestron Biamp Q-SYS Extron AMX or similar systems Familiarity with knowledge base platforms Confluence SharePoint Zendesk Guide Background in AV integration support or pre-sales Key Skills Ability to explain complex technical concepts clearly and concisely Strong skills in creating technical diagrams and visuals Knowledge of AV installation configuration and troubleshooting best practices Understanding of structured documentation processes Sample Deliverables Knowledge Base Article Understanding DSPs in Modern AV Systems Guide Configuring Biamp Tesira for Conference Rooms Single-Line Diagram Hybrid Meeting Room AV Design Troubleshooting Flowchart No Audio in VC Room - Quick Fix Guide SOP Crestron Control Processor Deployment DVI Solutions is an Equal Opportunity Employer Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status

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