Informatica B2b Sr. Consultant

Req ID 333433 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Informatica B2B Sr Consultant to join our team in Gurgaon Hary na IN-HR India IN Technical Support Provide L1 L2 and L3 support for software applications Troubleshoot and resolve application-related issues for end-users Collaborate with developers IT teams and external vendors to address issues and implement fixes Escalate unresolved issues to higher-level support or specialized teams Monitoring and Maintenance Monitor scheduled Jobs and ensure their successful completion Perform routine maintenance tasks including system updates backups and configuration changes Assist with system upgrades patches and migrations to ensure continuity of service Incident Management Log track and manage incidents and service requests via ticketing systems Follow established procedures for incident escalation and resolution Participate in root cause analysis and problem management efforts Documentation and Reporting Maintain and update application documentation including configuration settings and user guides Create and present reports on system performance issues and resolution times Document changes fixes and enhancements in a knowledge base for future reference Collaboration Work with cross-functional teams IT development business users to gather requirements and improve applications Participate in system testing and quality assurance activities Assist in the development and implementation of new application modules or features Key Skills and Qualifications Technical Skills 5 Years of experience in Informatica B2B DX DT 5 Years of experience in Informatica Power Center and IICS 5 Years of experience with databases MS-SQL server Experience with application monitoring tools Experience in Informatica Cloud Data Governance Catalog is preferred Analytical Skills Ability to diagnose and solve complex technical problems Communication Strong verbal and written communication skills able to explain technical concepts to non-technical users Customer Service Ability to provide excellent customer service under pressure and manage competing priorities Knowledge of ITIL processes incident problem and change management About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click