Senior Customer Success Manager

3 weeks ago

Bengaluru, India Truecaller Full time

Job Description What you bring in: - 6 + years of professional experience. - 3+ years of good track record of working with a high velocity Customer Success team. - Good experience in the SaaS/ Software product domain . - Strong collaboration and interpersonal skills that delight customers and inspire fellow team members. - Ability to effectively interact with customers of various sizes from a wide variety of sectors. - Ability to map the organization for all relevant stakeholders, decision-makers, influencers and power users for deeper account penetration. - Ability to use automation tools as part of the customer success life cycle. - Must have excellent organizational skills, attention to detail and the ability to prioritize in a changing environment. - Excellent communication and negotiation skills. - Ability to work well with teams. - A customer-oriented attitude who drives results and achieves high levels of customer satisfaction. - Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem solving and planning

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