Assistant Manager

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI Inviting applications for the role of Assistant Manager Master Data Management In this role you will be responsible to perform day-to-day operations while maintaining SLA Solving queries related to Vendor Customer master data domain This role will be reporting to the manager of MDM The resource will be working with a cross functional team and will maintain analyse execute requests with utmost quality with eye for details with good experience in MDM- vendor customer master We are looking for some who should be open to work in any shift as per the business requirement Responsibilities Manage vendor master and customer master data and ensure smooth delivery of day-to-day work which is assigned add update extend deactivate Highlight and take appropriate help from the Lead on SOP deviations or issues Take independent ownership of performance against all the assigned Master data processes and key categories such as hierarchies Accountable for the quality and accuracy Collaborate with internal external audit team for any challenges Prepare relevant documents or evidence supporting material to address audit finding and recommendations Plan and prioritize the workload to ensure that all assignments are delivered accurately to meet specified timelines planning Ensure timely and accurate update of all master data records Responsible for delivering all the tasks on-time every-time Ensure that the schedule is reviewed as circumstances change timeliness Be responsible for maintaining the SLA of each period and the delivery performance Ensure that all the reports are maintained and cleared on time Raise incident tickets to the relevant helpdesks when there is an issue Participate in idea generation and improvement activities Good knowledge of governing policies around vendor customer data as per the area of work Update maintain the departmental procedures SOP s tools and metrics for the master data team Ensure all Data Quality KPIs Key Performance Indicators are met Ensure that the company s master data business rules policies and procedures are adhered Identify gaps missing information and coordinate with client stakeholders to fill those gaps Identify continuous improvement opportunities Qualifications we seek in you Minimum Qualifications Any Graduate Bachelor s degree B Com preferred postgraduate MBA preferred Great at communication collaboration verbal and written Understanding of any ERP or relevant experience Hands on experience on MDM platforms SAP Reltio Oracle JDE etc would be added advantage Good customer handling skills Good understanding of Master Data Management activities across service lines and platforms Basic understanding of Source-to-pay S2P Order-to-cash O2C and Record-to-report R2R Preferred qualifications Advanced use of MS Office Excel PowerPoint Word Ability to define solve problems Collect Data Establish facts High Energy Level Work with business units and process experts to resolve master data issues Good years of relevant experience Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation For more information visit www genpact com Follow us on Twitter Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such fraud include purchasing a starter kit paying to apply or purchasing equipment or training