SIAM Delivery Lead

7 days ago


Bengaluru, Karnataka, India Careernet Full time
Job Description

Company : IT Services Organization

Key Skills: IT Service Management, ServiceNow ITSM, ITIL V4, Cloud Service Integration

Roles and Responsibilities:

Service Integration & Management

- Design, implement, and manage SIAM frameworks and operating models to ensure a seamless multi-vendor service ecosystem.
- Develop service orchestration strategies that enhance performance, minimize risk, and improve user experience.
- Foster collaborative working relationships between internal teams, third-party vendors, and strategic partners.
- Oversee the SIAM governance model, including service review forums, escalation mechanisms, and compliance tracking.

Service Delivery & Performance Management

- Ensure service delivery aligns with business priorities, operational objectives, and SLAs/KPIs.
- Define and monitor key performance metrics to assess vendor performance, identifying trends, risks, and opportunities for improvement.
- Lead service assurance activities, ensuring end-to-end service resilience, availability, and reliability.
- Drive ITIL processes across all service providers.

Vendor & Stakeholder Management

- Engage and negotiate with multiple IT vendors, ensuring alignment with contractual obligations and performance benchmarks.
- Act as a single point of accountability for all service providers, ensuring smooth collaboration across different teams.
- Conduct regular vendor performance reviews, ensuring adherence to service levels, risk mitigation, and continuous service enhancement.
- Build and maintain strong relationships with business leaders, IT teams, and external partners, ensuring seamless communication and alignment.

Process Optimization & Governance

- Standardize service management processes across all vendors, ensuring consistency and efficiency.
- Develop and enforce SIAM governance frameworks, policies, and compliance controls.
- Ensure adherence to ITIL, ISO 20000, COBIT, and other relevant IT service management frameworks.
- Champion automation, Cloud optimization, and AI-driven enhancements to improve operational efficiency.

Continuous Improvement & Innovation

- Drive a culture of continuous service improvement (CSI) by identifying gaps, inefficiencies, and areas for optimization.
- Implement best practices in service integration, automation, and operational resilience.
- Stay ahead of emerging technology trends, such as AI-driven ITSM, cloud service integration, and FinOps methodologies.
- Develop actionable roadmaps for service enhancements, modernization, and cost optimization.

Skills Required:

- 13+ years of experience in IT Service Management (ITSM) & Service Integration (SIAM) within a multi-vendor environment.
- Deep expertise in SIAM frameworks, ITIL processes, and service delivery governance.
- Strong vendor and contract management skills, including negotiation and performance monitoring.
- Proven experience in driving service transformation, cost optimization, and operational excellence.
- Exceptional leadership and stakeholder engagement skills across technical and business teams.

Preferred:

- SIAM Professional, ITIL Expert
- Experience in cloud service integration (AWS, Azure, GCP) and FinOps cost management practices.
- Familiarity with Agile and DevOps methodologies in an IT service delivery context.
- Strong data-driven mindset, with the ability to analyze service performance metrics and recommend improvements.

Education: Bachelor&aposs degree in IT, Computer Science, Business, or a related field.
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