Service Management Lead

6 days ago


Bengaluru, Karnataka, India ABB Full time

Job Description

We are seeking a Service Management Lead to join our team. In this role, you will be responsible for governing proper reporting tool functionality and acting whenever amendments are required.

Your Key Responsibilities

  • Acting as a single point of contact for service operations and as the advocate of global change control process.
  • Ensuring a seamless delivery of single and cross-domain infrastructure and application changes to minimize any possible risks and service disruption.
  • Managing the shared mailbox, cleanup of unnecessary messages, appropriate categorization, scheduling ad-hoc meetings whenever needed.

Requirements

  • Bachelor's or Master's degree in Computer Science, Engineering, or any related technical field.
  • Minimum 8 years working experience in IT area with at least 5 years of relevant experience in Service Management area - Change, Release, Incident in large enterprise within a global environment.
  • Excellent understanding of ITIL and Service Integration and Management (SIAM) concepts.
  • Knowledge of infrastructure and application services is a must.
  • Broad knowledge about service management tools and platforms.
  • Ability to articulate complex ideas and solutions in easy-to-understand terms.
  • Excellent analytical skills and a deep understanding of the overall context of business processes and IS technologies.
  • Excellent teamwork and collaboration skills using standard methodologies.
  • Outstanding verbal and communication skills, excellent facilitation, coaching, and mediation skills.


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