Sales Team Lead 08/09/2025

2 days ago

Mumbai, Maharashtra, India FatakPay Full time
1. Team Management and Supervision:

- Lead, motivate, and monitor a team of telesales agents to meet individual and team sales targets.
- Schedule and manage team shifts, ensuring adequate staffing during peak hours.
- Track daily, weekly, and monthly performance metrics like lead conversion, revenue, and call productivity.

1. Sales Performance and Coaching:

- Provide regular training and coaching to enhance selling skills, product knowledge, and communication abilities.
- Conduct performance reviews, set clear goals, and identify opportunities for improvement.
- Share sales best practices and motivate the team to achieve targets.

1. Sales Strategy Execution:

- Develop and implement sales techniques and strategies to drive better conversion rates.
- Work closely with leadership to execute campaigns, promotions, and target-driven initiatives.
- Track lead pipeline and ensure timely follow-ups on leads and prospects.

1. Customer Engagement and Problem Solving:

- Ensure agents maintain a professional, customer-focused approach during calls.
- Address escalations or customer objections to ensure a positive sales experience.
- Identify gaps in processes that impact sales performance and recommend improvements.

1. Reporting and Performance Analysis:

- Prepare and share detailed sales performance reports with leadership.
- Analyze team performance data to identify trends, successes, and areas for development.
- Ensure accuracy in reporting lead conversions, revenue generation, and agent productivity.

1. Team Motivation and Engagement:

- Build a positive, competitive, and energetic team environment.
- Recognize top performers and implement incentive programs to drive results.
- Promote teamwork and maintain high agent morale.

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