Immediate Start: Customer Service Team Lead
3 days ago
Job Description Role: Team Lead Customer Service Representative Location: Powai, Mumbai (https://goo.gl/maps/7f4PtpTeRnjQXdpH6) Working Days: 6 days working (Rotational week off) Job Description: The Customer Service Lead is responsible for overseeing the daily operations of the customer service team, ensuring excellent customer service is delivered at all times. This role involves managing a team of customer service representatives, handling escalated customer issues, implementing service improvement strategies, and ensuring that company policies and procedures are followed. Job Responsibilities: Supervise and lead a team of customer service representatives. Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction. Conduct regular performance evaluations and provide constructive feedback. Schedule and manage shift allocations to ensure coverage. Provide assistance and guidance to team members in resolving complex customer issues. Ensure a high level of customer satisfaction and maintain a positive company image. Recommend and implement process improvements to enhance service delivery. Flexibility to work in shifts, including evenings, weekends, and holidays as required. Eligibility: Bachelor's Degree or equivalent. Minimum of 3-5 years of experience in a customer service role, with at least 1-2 years in a supervisory or lead position. Experience in Healthcare/BPO sector is a plus. Skills: Proficient in using customer relationship management (CRM) software and other relevant tools. Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite. Strong leadership and team management skills. Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and manage time effectively. Detail-oriented with strong organizational skills. About Truemeds: Our vision is to make healthcare affordable and accessible to all. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses multifold and improve healthcare outcomes by democratizing medicine purchases in India. Truemeds is able to recommend best value medicines from top 30 pharma brands in India to customers with precise scientific matching and outcomes history leading up to 70%+ savings for customers No one should have to choose between their health and their healthcare costs. With this vision - we aim to make healthcare affordable and accessible to all. We are a technology driven, tele-health platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchase in India. We aim to become the go-to epharmacy for the Smart consumer to go for best value medicines. Top links - https://yourstory.com/2022/04/funding-healthtech-startup-truemeds-22m-series-bwestbridge-capital/amp Kindly note that this will be a Work form Office Opportunity
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Mumbai, India TP Full timeHi Everyone, We have an urgent opening for Customer Support Service. Please find below details If Interested Kindly revert back with updated CV. Freshers to Experience. CTC- Up to 4.45 LPA- 24/7 Shifts-5 Days Work From Office- Malad (Mumbai) NP- Immediate to Serving who can join in 5-7 Days. Responsibilities - Respond to Inquiries: Handle customer queries...
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▷ Immediate Start: Service Engineer
2 weeks ago
Navi Mumbai, Mumbai, India Tessol (Sustainable Cold Chain) Full timeJob Description Role: Service Engineer Location: Navi Mumbai Joining: Immediate Experience: 3- 5 years As the Service Engineer, you will be required to install and commission all TESSOL products at client locations and to ensure complete customer satisfaction thereafter through regular maintenance and upkeep of these products. Key Responsibilities - Attend...
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Regional Product Manager
2 weeks ago
Mumbai, India Team Computers Full timeJob Description Position: Regional Product Manager - HPE Location: Mumbai Industry: IT Services Experience Required: 7 - 10 Yrs No. of opening: 1 We have an Opening for Regional Product Manager - HPE Job Description: (KRA/KPI's) for Regional Product Manager - HPE - Entire HPE Portfolio Server Storage and Networking, DC Opportunities and lead generation from...
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[Immediate Start] Service Engineer
3 weeks ago
Mumbai, India Barclays Full timeJob Description Join us as a Service Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital...
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Immediate Start: Business lead Manager
2 weeks ago
Mumbai, India team unstoppablesid Full timeCompany Description At the forefront of the fitness industry, our company operates through two powerhouse brands: Unicore™ – Our premium gym and sportswear line for men and women, designed for performance, comfort, and style. From hardcore athletes to everyday fitness lovers, Unicore™ delivers apparel that works as hard as you do. Team...
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Customer Service
2 weeks ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
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[Immediate Start] Sales Manager
3 weeks ago
Bengaluru, India MINS(Lead Generation Partner) Full timeJob Description Manager, Demand Generation (PC Program) Location: Kalyan Nagar, Bangalore Department: Marketing & Demand Generation Reports To: Director Business Development About MINS Global MINS Global is a trusted partner for global enterprises in demand generation, lead qualification, and customer engagement services. With a strong presence across...
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Customer Service Team Lead
5 days ago
Thane, India Evonik Full timeJob Description Job Title : Team Lead Customer Service Reporting To : Head - Customer Service (India Region) Entity : Evonik India Pvt. Ltd. Work Location : Thane Purpose of the position: - The role of the CS Team Lead is in conjunction with the Head of CS & team members to jointly translate the CS India strategy into operational elements. The Team Leader...
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Customer Service Team Lead
4 days ago
Mumbai, Maharashtra, India Truemeds Full time ₹ 4,00,000 - ₹ 8,00,000 per yearRole: Team Lead – Customer Service RepresentativeLocation: Powai, Mumbai )Working Days: 6 days working (Rotational week off)Job Description:The Customer Service Lead is responsible for overseeing the daily operations of the customer service team, ensuring excellent customer service is delivered at all times. This role involves managing a team of customer...
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Lucknow, India Telecalling Hub Full timeJob Description Company Description Telecalling Hub is a dynamic and professional telecalling service provider located in Lucknow, India. We specialize in providing seamless outbound and inbound customer support, strategically engineered lead generation, and efficient backend support services. Our mission is to elevate business operations through...
