Specialist - Training

5 days ago

Mumbai Maharashtra, India Etraveli Group Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights We are here to solve complexity by connecting millions of flights and travelers across the globe from search and selection to trip and beyond We hold consumer online travel agency brands like Mytrip Gotogate Flightnetwork and serve Booking com with flights Etraveli Group has also established strategic partnerships with companies like Skyscanner Google Flights TUI etc Every day we strive to make the world smaller for our customers and bigger for our people Our diverse team of more than 2600 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do Major offices in Sweden HQ Canada Greece India Poland and Uruguay Location Mumbai Pune About the role Responsibilities Training Delivery Conduct engaging and effective training sessions on all schedule change policies procedures and relevant systems for new hires and existing agents Content Development Develop update and maintain training materials job aids and resources specific to schedule change processes Knowledge Transfer Ensure trainees fully understand complex schedule change scenarios including rebooking cancellations involuntary changes and compensation policies Performance Coaching Assess trainee comprehension and practical application of knowledge providing constructive feedback and one-on-one coaching to improve performance System Proficiency Train agents on the effective use of relevant systems e g GDS internal tools for processing schedule changes accurately and efficiently Policy Adherence Emphasize and ensure adherence to all company policies airline regulations and quality standards related to schedule changes Continuous Improvement Stay up-to-date with any changes in schedule change policies system updates and industry best practices to integrate them into training Collaboration Work closely with Operations Quality Assurance and other training team members to identify training needs and contribute to overall performance improvement Requirements Minimum 2 years of prior experience in training coaching and mentoring roles is highly desirable Domain Knowledge In-depth understanding of airline policies GDS systems e g Amadeus Sabre Galileo NDC portals and common schedule change complexities Excellent verbal written and presentation skills with the ability to simplify complex information for diverse learners Strong problem-solving abilities and attention to detail Ability to adapt training methods to various learning styles and group dynamics Self-motivated and capable of working independently while also being a strong team player Ability to analyze data and derive insights for performance improvement Proficient in data systems like QlikSense Qualtrics and Score Buddy Experience coordinating with cross-functional teams like HR and Operations High attention to detail and strong organizational skills

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