Training Specialist

About Us:

CORSEARCH has more than 1700+ employees serving thousands of clients worldwide, and we're growing and changing rapidly. We are a fantastic company to work for — with great benefits, growth opportunities, and a terrific internal culture — and we truly believe that it's people who make us thrive. Every day, we are transforming ourselves into a better partner for our customers and a better employer for our colleagues.

We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It's what we do. And people come to Corsearch to be challenged, developed, supported, and valued.

Behind the world's best-known brands, there's CORSEARCH

The Role:

The Training Specialist plays a pivotal role in shaping the skills and knowledge of our workforce. Instrumental in creating and implementing comprehensive training programs that support our strategies to protect our client's intellectual property and copyrighted materials from unauthorized use and distribution. The purpose of this role is to create effective training programs that meet the evolving needs of our employees to ensure the highest level of quality and delivery is provided to clients. In the role there is also a requirement to maintain strong communication and collaboration with all internal teams.

What this job involves:

• Manages the complete training lifecycle, encompassing needs assessment, content development, delivery, and evaluation, to ensure employees acquire the necessary skills and knowledge for success and contribution to organizational objectives.
• Conduct a wide range of training sessions, from new hire orientations to specialized workshops, utilizing diverse methods to ensure high learner engagement, retention, and successful knowledge transfer.
• Develops comprehensive training strategies for Content Protection in collaboration with the Strategy, Quality, and Delivery teams.
• Responsible for the creation, storage, and maintenance of training materials.
• Ensures adequate training aligns with headcount and capacity requirements across the service.
• Conducts analyst onboarding, including new hire assessments, collaboration with the Quality team to identify new analysts, and timely and logically sound new starter inductions.
• Provides individualized coaching and support to employees as required to reinforce learning and development.
• Continuously assess the effectiveness of all training initiatives using various metrics and feedback, then apply insights to optimize content and delivery for maximum impact and relevance.
• Responsible for reporting training and personal Key Performance Indicators (KPIs).
• Fosters cross-functional collaboration within Content Protection to facilitate continuous service improvement:
• Works with the Quality team to identify underperforming analysts requiring retraining or refreshers.
• Collaborates with the Strategy team to identify service areas necessitating enhanced training focus or documentation improvements.
• Offers timely support to Delivery by addressing analyst inquiries.
• Engages with Client Management to understand client concerns and translate them into training material.
• Collaborates with Product and Engineering teams to propose technology improvements, test feature releases, and scale the service.

What you need to have:

• Should have 4+ years of training experience
• Proficiency in designing, developing, and updating comprehensive training programs, modules, and materials across various delivery formats.
• Demonstrated ability to deliver engaging, interactive, and impactful training sessions to diverse audiences, adapting style and content to address learner needs.
• Strong presentation and public speaking proficiencies.
• Aptitude for identifying skill deficiencies, performance challenges, and development opportunities within an organizational context.
• Demonstrates the ability to navigate ambiguity in the absence of defined processes.
• A proactive critical thinker who challenges assumptions
• Awareness of common digital piracy methods and technologies (e.g., P2P, streaming sites, illicit services) is beneficial.
• Demonstrates a proactive response when collaborating with all internal customers.
• Excellent written and verbal communication skills.

Reason to join us:

• Build on your desirable, transferable skills that will challenge you to bring the best out of you.
• Strong and inclusive Work Culture that promotes work-life balance.

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.

We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.

Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.