Process Improvement Specialist, WW Returns
12 hours ago
DESCRIPTION
Process Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes, launching global programs, deriving customer insights and implementing solutions to address the gaps.
Key job responsibilities
. Works across team(s) to drive improvements to implement solutions for customer, cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
. Supports from medium to large complex, cross-functional strategic projects and opportunities.
. Prioritizes projects and feature sets evaluates and sets stakeholders expectations for WW marketplaces.
. Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then roll-out worldwide.
. Deliver multiple projects in program area or large, challenging projects that may involve multiple disciplines in a fast-paced environment to meet business and / or organization goals. Improves efficiency.
. Identifies and tackles hard problems (e.g., complex, ambiguous, undefined, have significant business or security risk), resolves issues and initiates corrective action as appropriate.
. Possesses relevant understanding and experience on processes and workflow.
. The role requires working from an Amazon facility for five days a week.
About the team
Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision.
We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers journey with Amazon.
BASIC QUALIFICATIONS
. Bachelor's degree or higher.
. 5+ years of relevant experience in either business consulting, supply chain, transportation, logistics, retail, or similar field
. High analytical and rigorous approach to problem solving skills: able to produce, interpret and draw conclusions from data.
. Cross-functional project management experience.
. Skilled at gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
PREFERRED QUALIFICATIONS
. Master's degree / MBA preferred.
. Certifications in Six Sigma and Lean.
. Prior experience as a Lean or Six Sigma mentor.
. Bachelor's degree in Engineering, Operations, or related field.
. Experience with data visualization tools like Tableau and/or experience with SQL & QuickSight
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
India Amazon Music Full timeJob DescriptionDESCRIPTIONNot many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com.WW R&R is an agile, innovative organization dedicated to making zero happen to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that cause returns (Zero defects), deliver Zero...
-
India Amazon Music Full timeJob DescriptionDESCRIPTIONNot many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com.WW R&R is an agile, innovative organization dedicated to making zero happen to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that cause returns (Zero defects), deliver Zero...
-
Process Improvement Specialist
1 day ago
India beBeeProcessImprovement Full time US$ 9,00,000 - US$ 12,00,000Job Opportunity Summary">Process Improvement SpecialistWe are seeking a highly skilled and experienced Process Improvement Specialist to join our team. In this role, you will be responsible for analyzing and improving existing processes to increase efficiency and effectiveness.Key Responsibilities:Analyze business processes to identify areas for...
-
Continuous Improvement Professional
6 hours ago
India beBeeImprovement Full time ₹ 15,00,000 - ₹ 25,00,000Job Overview">Key Responsibilities:Collaborate across teams to drive improvements, implement solutions for customer satisfaction and process efficiency.Launch global projects and opportunities that are business critical.Evaluate stakeholder expectations and prioritize projects for the Returns organization.Develop implementation plans and work with...
-
Financial Process Improvement Specialist
21 hours ago
India beBeeAnalytical Full time ₹ 6,00,000 - ₹ 12,00,000Accounting Specialist Role OverviewThe Accounting Specialist will provide critical support to the accounting team during month end closing processes, preparation of reconciliations and balance sheet analysis. This position will also play a key role in driving process improvements within the department to enhance efficiency and control.Key...
-
**Process Improvement Specialist**
5 days ago
India beBeeProcessImprovement Full time ₹ 15,00,000 - ₹ 20,00,000Role DescriptionThe purpose of this role is to ensure the effective delivery of processes by providing support and guidance to team members. This includes resolving technical escalations, developing technical capabilities, and overseeing daily transactions.The successful candidate will be responsible for reviewing performance dashboards, analyzing call logs,...
-
Investigation Specialist, IN ReCommerce
2 weeks ago
India Amazon Music Full timeJob DescriptionDESCRIPTIONAmazon Renewed is a WW program and was launched in India in January 2017 with a vision to build a trusted one stop destination for customers to buy non-new products with the same trust and convenience as buying New products on A.in, while also enabling A.in sellers to recover better realization for their returned products.We are...
-
System Dev Engineer, WWRR Tech
2 days ago
India Amazon Music Full timeJob DescriptionDESCRIPTIONWW RR&S is an agile, innovative organization dedicated to making zero happen to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon's commitment to...
-
Strategic Process Improvement Specialist
21 hours ago
India beBeeEngineering Full time ₹ 10,00,000 - ₹ 20,00,000Industrial Engineer RoleAbout the Position:We are seeking an accomplished Industrial Engineer to spearhead process improvements and drive business growth. The ideal candidate will possess expertise in manufacturing processes, coupled with exceptional analytical and problem-solving skills.Main Responsibilities:Analyze and optimize production systems to boost...
-
Process Engineering Specialist
9 hours ago
India beBeeProcessEngineering Full time ₹ 90,00,000 - ₹ 1,20,00,000Job Title: Process Engineering SpecialistAbout the Role:We are seeking a highly skilled Process Engineering Specialist to join our team. As a Process Engineering Specialist, you will be responsible for designing and implementing process improvements that enhance operational efficiency and reduce costs.Key Responsibilities:Design and implement process...
