Customer Relationship Executive

4 weeks ago


Tirur KL IN ABC Group Full time

Key Roles Responsibilities Client management Act as the main point of contact for a portfolio of customers to build and maintain strong relationships Customer support Handle customer inquiries complaints and issues promptly and efficiently providing information about products or services Problem-solving Understand customer needs and provide appropriate solutions and recommendations to ensure satisfaction Customer retention Develop and implement strategies to retain customers and promote loyalty such as customer retention programs Internal coordination Work with other departments to ensure customer needs are met and to resolve systemic issues Reporting and analysis Analyze customer data to identify trends and insights and provide reports on customer satisfaction and feedback Relationship building Proactively follow up with customers to ensure satisfaction and foster a positive rapport Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Health insurance Leave encashment Provident Fund Work Location In person



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