Genesys Cloud Support Engineer

6 days ago

Chennai India COGNITIVEMOBILE TECHNOLOGY PRIVATE LIMITED Full time

Job Description Location - Chennai Mode of work - Hybrid Notice period - Immediate to 3 Months - Hands-on experience and/or strong working knowledge of the Genesys Cloud platform, including key functionalities, configurations, and administration tasks. - Genesys Cloud Certification is highly preferred, demonstrating validated proficiency and platform understanding. - Experience and working knowledge of APIs, including API integrations, troubleshooting, and leveraging APIs for process automation. - Strong analytical, troubleshooting, and problem-solving abilities, with the capability to identify issues quickly and propose effective solutions. - Basic programming skills with a solid understanding of programming logic, data types, and general software workflows. - Good understanding of WebRTC and SIP protocols, including their role in communication platforms and call flows. - Basic end-user network troubleshooting skills, with the ability to diagnose connectivity or performance issues. - Basic knowledge of Wireshark for packet analysis, network diagnostics, and identifying communication-related issues. - Prior desktop applications support experience, handling software installations, configurations, and user-level support. - Ability to excel in a fast-paced, high-pressure environment, maintaining accuracy and professionalism. - Demonstrated ability to prioritize tasks effectively, manage time efficiently, and handle multiple responsibilities simultaneously. - Strong capability to work independently, analyze data, and recommend appropriate actions with minimal supervision. - Resolution-oriented mindset with the ability to collaborate effectively in a team environment. - Excellent written and verbal communication skills, with a strong focus on customer service and stakeholder interaction. - Strong documentation skills, ensuring clear, structured, and detailed recording of processes and solutions. - Proven ability to communicate effectively, both verbally and in written form, across technical and non-technical audiences. (ref:hirist.tech)

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