Genesys Cloud Developer
2 days ago
About the RoleWe are seeking a Senior Genesys Cloud Certified Developer with deep, hands-on expertise across the full range of Genesys Cloud CX capabilities. The ideal candidate will have proven experience in deploying and configuring Genesys Cloud instances from the ground up, including SIP trunks, voice gateways, edge devices, and WebRTC phones. This role demands advanced proficiency in Genesys Cloud Architect for building complex voice and digital interaction flows, developing bot flows, configuring Outbound Campaigns, implementing Workforce Management (WFM) modules, and leveraging Genesys Cloud Reporting and Analytics. The candidate should also have strong experience creating Data Actions and API-based integrations between Genesys Cloud and external CRMs such as Salesforce or Dynamics. Key ResponsibilitiesEnvironment Setup & ConfigurationDeploy and configure Genesys Cloud CX instances from scratch.Set up and manage SIP trunks, voice gateways, edge devices, and WebRTC phones within Genesys Cloud.Configure telephony and routing components to ensure optimal performance and reliability.Solution Design & DevelopmentDesign, build, and maintain voice and digital Architect Flows (inbound, outbound, chat, email, messaging).Configure and optimize Bot Flows using Dialog Engine, Architect Bot Flows, or Google Dialogflow.Set up and manage Outbound Campaigns, Predictive Dialing, and WFM modules in Genesys Cloud.Integrations & Data ActionsCreate and configure Data Actions to integrate Genesys Cloud with external CRMs and third-party systems.Use Genesys Cloud APIs and web services for automation and data synchronization.Analytics & ReportingConfigure and customize Genesys Cloud dashboards and reports to track key KPIs and agent performance.Utilize Genesys Cloud Analytics to identify optimization opportunities.Governance & SupportApply Genesys Cloud deployment best practices, including change management and environment control.Provide technical leadership, mentoring, and advanced troubleshooting within the Genesys Cloud platform. Required Skills & QualificationsMinimum 5 years of hands-on experience with Genesys Cloud CX implementation and management.Strong understanding of SIP protocol, VoIP, Edge devices, voice gateways, and Genesys Cloud Telephony.Proven expertise in:Genesys Cloud Architect for voice and digital flow designBot configuration (Dialog Engine, Architect Bot Flows, Dialogflow)Outbound Campaign Management and Predictive DialingGenesys Cloud WFM setup and configurationGenesys Cloud Reporting and DashboardsProficiency in Genesys Cloud APIs, Data Actions, and CRM integrations (Salesforce, Dynamics, Zendesk, etc.)Familiarity with JSON, REST APIs, and scripting for integrations and automation.Experience in end-to-end Genesys Cloud CX deployments, migrations, or greenfield setups.
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Genesys Cloud Bot Developer
3 days ago
India ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer. Interested candidates can reach out at dineshkumar.s@acldigital.com Experience: 3+ Years Location: Remote Notice Period: Less than 2 Weeks Experienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment....
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Genesys Cloud Bot Developer
3 days ago
India ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer. Interested candidates can reach out at Experience: 3+ Years Location: Remote Notice Period: Less than 2 Weeks Experienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in...
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Genesys Cloud Bot Developer
3 days ago
india ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at dineshkumar.s@acldigital.comExperience: 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This...
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Genesys Cloud Bot Developer
3 days ago
India ACL Digital Full timeACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at dineshkumar.s@acldigital.comExperience: 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This...
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Genesys Developer
3 weeks ago
India Glansa Associates Full timeJob Title: Genesys Developer Location: REMOTE, India Job Description: • Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. • Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...
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Genesys Developer
3 weeks ago
India Glansa Associates Full timeJob Title: Genesys DeveloperLocation: REMOTE, IndiaJob Description:• Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.• Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...
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[Apply Now] Genesys Cloud Developer
4 weeks ago
Delhi, India Tata Consultancy Services Full timeJob Description Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview:...
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Telecom Engineer- Genesys Cloud
4 weeks ago
Hyderabad, India TP Full timeJob Description Mandatory Technical Skills: - Experience administrating and supporting Genesys Cloud. - Exp in Inbound and outbound Call management on Genesys Cloud - Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions. - Experience in understand and...
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Genesys Solution Consultant
4 weeks ago
India Inspiredge IT Solutions Full timeJob Description Key Responsibilities - Lead and execute end-to-end Genesys Cloud implementations, upgrades, and migrations for various clients. - Conduct detailed technical workshops and discovery sessions to gather and document client business and technical requirements. - Design, develop, and optimize sophisticated IVR (Interactive Voice Response) and Call...
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Trainee (Genesys)
3 days ago
India Miratech Full timeCompany Description Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of...
